We do not provide child seats, but please note that special seats are required for children less than 1.50m. If this is not the case, the carrier reserves the right to refuse participation of the journey.
The reservation of a seat for your child (under 4 years) is mandatory.
Our shuttles are luxury coaches, and it is necessary to climb a few steps to board. If you have a folding wheelchair, we can stow it in our luggage compartment, and our driver will gladly assist you to board the bus. Unfortunately we are unable to accommodate electric wheelchairs.
You may not travel without a valid ticket.
If there are vacant seats, you can purchase another ticket from the driver.
If you have booked your ticket online, you can reprint it from the "My account" section of the site.
You can also show your ticket to the driver on your smartphone.
Unused tickets are not valid, and cannot be refunded.
However, we will allow you to use the next coaches free of charge if seats are available.
Regarding the route Luxembourg-Charleroi-Luxembourg, it is not possible at the stops (Arlon, Bastogne, Marche-en-Famenne and Namur) to use the ticket for earlier and later departures.
You are entitled to one suitcase and one item of hand luggage.
You must label each suitcase and item of hand luggage with your name and address so that we can contact you in case of confusion, or if you should accidentally leave your luggage on the coach.
We will willingly carry extra baggage, provided that there is enough room.
Our coaches have limited capacity and we cannot guarantee in advance that bulky items can be carried.
In practice it will depend on how many people are travelling in the coach.
Animals are not allowed on coaches, with the exception of guide dogs and assistance dogs.