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FAQ

FAQ

Answers to your questions: prices, times, booking information

 

Shuttlebus

 

PRICES AND PAYMENT

How to get the best price when booking your ticket

All routes except Brussels-Charleroi

Ticket prices on flibco.com depend on how full the shuttles are. The earlier you book, the more likely you are to get the best price on your shuttle journey.

 

Brussels-Charleroi line only

There are a limited number of reduced tickets for this line everyday. Reduced tickets are sold on a first come, first served basis. Once these tickets are sold, the regular price applies.

How much does it cost to buy a ticket from the driver?

Tickets purchased from the driver are more expensive. So it is advisable to buy your tickets in advance online. Please note that drivers can also only sell one-way tickets and this is subject to availability.

How long is my online credit note valid for?

Your credit note is valid for twelve (12) months.

Can I get my credit note refunded?

We can refund your credit note to your credit card, but please be aware there is a €5 processing fee.

If you would like us to do this, please contact us at: info@flibco.com

SHUTTLE TIMETABLES AND STOPS

Why am I unable to book my tickets well in advance?

Airports update their flight schedules twice a year, and in order to ensure your flight arrival and your shuttle departure are optimally synchronised, we also update our schedule twice a year.
These changes are made seasonally: during autumn (towards the end of October), and spring (towards the end of March).

Sign up to our newsletter to be the first to receive updates on our schedules and ticket availability.

Does flibco.com plan to serve other destinations in the future?

flibco.com is always working to expand its range of destinations in order to offer you the best service.

Sign up to our newsletter and follow us on social media for information on our growing network of services, and special offers.

How do I find out where the shuttle stops?

You will find information on the stops and destinations served by our flibco.com shuttles in the ‘Stops’ section of our website.

How do I recognise the Flibco shuttle?

Our shuttles can be recognised by our green flibco.com logo.

If, however, you are on a journey organised by one of our partners, their logo will be displayed on your ticket.

Where do I need to transfer in order to make a connection?

If you have booked a journey to Frankfurt Main, you will need to transfer at Frankfurt Hahn.


If you are uncertain as to which bus to take, please do not hesitate to ask your driver, they will be more than happy to help you.

BOOKINGS

Where can I book my tickets?

Online: 

The best way to book your tickets is on our website.

 

On board:

Tickets purchased on board are more expensive. So it makes sense to buy your ticket online in advance. Drivers can also only sell one-way tickets and tickets are subject to availability.

 

Please note: Online booking is mandatory for Arlon, Bastogne, Namur, and Marche-en-Famenne.

Can I cancel or change my ticket?

All lines except Brussels-Charleroi

You can cancel/change your ticket up to six (6) hours before the scheduled departure.

To do this, log in with your email address and password, then cancel the ticket(s) in the ‘My Account’ section.

The value of the ticket will be credited to your personal account, which you will be able to use for your next booking.
 

 

Brussels-Charleroi line only

Tickets on the Brussels-Charleroi line are valid all day (not for a specific time). All tickets purchased are therefore non-refundable and can not be changed.

Are there discounts for students/seniors/people with reduced mobility?

No, there are currently no discounts. All customers must have a valid ticket to get a seat.

How do I book for a child under the age of four (4)?

For every adult ticket purchased, you can book a free ticket for a child under the age of four (4). When selecting the number of people on your journey during the booking process, tick the box marked ‘child’ if this is applicable.
 

Your ticket will include the words ‘Adult + Child’ and will allow you to access your seats.

You will not receive a specific ticket for your child.



Without an advance ‘Child’ booking, you will be asked to purchase a full-price ticket for the child, from the driver.

Children under the age of four (4) that are accompanied by an adult travel free, except for on the following lines (where the adult price is charged):

 

  • Porto Airport - Ribeira - Porto Airport
  • Lisbon Airport - Rossio - Lisbon Airport
  • Madeira Airport 
How do I book tickets online?

Once you have booked and paid for your ticket, you can print them from the ‘My Account => Upcoming Journey’ section of our website.

A link to your ticket(s) will also be sent to you by email. You can print your tickets or download them to your smartphone. 

How do I book a ticket without a credit card?

You do not need a credit card to book your ticket online, you can also pay with PayPal.

Alternatively, subject to availability, you can buy your ticket on board.

How much time should I allow before my flight leaves/after it arrives?

To the airport:

  • You should allow enough time so as not to risk the check-in desk being closed when you arrive.
  • You are advised to arrive two to three hours before your flight leaves.

 

From the airport:

  • It all depends on the airport. Regardless, allow at least half an hour to get to the shuttle.
  • Take into account the time it takes to collect your luggage and clear customs.

 

The name on my ticket is incorrect. What should I do?

All lines except Brussels-Charleroi

As long as the date, journey, and time are correct, you do not need to change or cancel your ticket.

 

Brussels-Charleroi line only

Tickets on this line are not associated with a name, and are valid all day.

How much luggage can I take?

You can take one suitcase and one carry-on bag, labelled with your name and full address.

 

  • One carry-on bag:
    • Maximum size: 35 cm x 20 cm x 20 cm
    • Maximum weight: 10 kg

 

  • One checked bag
    • Maximum size: 55 cm x 85 cm x 40 cm
    • Maximum weight: 25 kg

 

All wheeled bags, regardless of their size and weight, must be checked in.

Valuables such as cash, jewellery, precious metals, keys, glasses (sunglasses and/or spectacles), electronic devices (laptops, iPads, tablets, MP3 players, mobile phones, cameras), 

contact lenses, prostheses, medicines, important documents (diplomas, certificates, identity documents, passports, driving licences, securities, etc.), fragile items and all items valued at over 300 euros 

MISCELLANEOUS

Do you provide car seats for children?

We do not provide car seats for children.

Is the bus wheelchair accessible?

Flibco.com buses do not have wheelchair access. There are no ramps, so if you do decide to travel with us it is advised you bring a carer who can assist you.

 

Carers travel free, as long as they contact customer services to book their ticket at least 72 hours before departure at the following email address: info@flibco.com

What do I do if I have forgotten or lost my ticket?

You will not be able to travel without a valid ticket.

Subject to availability, you can buy another ticket from the driver.

If you booked your ticket online, you can reprint it or redownload it to your smartphone by going to ‘My Account => Upcoming Journey’.

What do I do if I miss my shuttle or my flight is delayed?

All lines except Brussels-Charleroi

  • Unused tickets are no longer valid and cannot be refunded.
  • However, you can use your ticket for the next bus free of charge (subject to availability).
  • For Luxembourg-Charleroi-Luxembourg trips, you can not use your ticket get on or off at different stops (Arlon, Bastogne, Marche-en-Famenne and Namur).

 

Brussels-Charleroi line only

  • Tickets for the Brussels-Charleroi line are valid all day (not for a specific time).
  • All tickets purchased are therefore non-refundable and cannot be changed.
Can I take my bike/surfboard/ski equipment?

Our buses have limited capacity, so we cannot guarantee in advance that the transport of bulky objects will be possible. It depends on the number of people and the luggage being transported on the bus.

Are animals allowed?

Animals are not allowed on our shuttles, except for:

  • guide dogs and assistance dogs
  •  small dogs or cats of no more than 7.5 kg, that are transported in a suitable closed carrier, are allowed. 

 

How much does it cost?

  • Guide dogs: Free
  • Small dogs and cats: Price of an adult ticket, which varies depending on the booking date and time.
  • A maximum of 1 animal per booking is allowed.

 

What do I have to do?

  • Buy a ticket for your dog or cat (excluding guide dogs) when booking your ticket, the same as a standard adult ticket.
  • Contact our customer service department by email at info@flibco.com with your booking number and specify the type of animal that you will be traveling with.

 

Please note that any undeclared animals and/or those without a ticket at the time of boarding the bus will be refused.

 

Door2Gate

PRICES AND PAYMENT

How long is my online credit note valid for?

Your credit note is valid for twelve (12) months.

Can I get my credit note refunded?

We can refund your credit note to your credit card, but please note there is a €5 processing fee.

If you would like a refund, please contact us at: info@flibco.com

How much does a Door2Gate ticket cost, from my house to the airport?

The price depends on the journey requested. You can use the booking tool on our website to determine the price for you.

Are there discounts for students/seniors/people with reduced mobility?

No, there are currently no discounts available. Every customer must have a valid ticket for their journey.

BOOKINGS

When is the latest I can book my ticket?

Bookings cannot be made less than six (6) hours before the pick-up at the meeting point or less than six hours before the requested arrival time.

When will the details of my journey be sent to me?
  1. Once payment has been made, you will be sent an initial booking confirmation email with a booking number, the meeting point, the time when the vehicle will arrive for the Door2Gate service, and the estimated travel time.
  2. A second email will be sent to you three hours before the pick-up time. This email will include additional information such as the estimated time of arrival at the meeting point, the estimated time of arrival at the destination, and the model and licence plate number of the vehicle.
  3. Finally, a text will be sent to your mobile phone no earlier than fifteen minutes before the driver’s arrival at the meeting point with the driver’s telephone number. 
How much time should I allow before my flight leaves/after it arrives?

To the airport:

You should allow enough time so as not to risk the check-in desk being closed when you arrive at the airport.

You are advised to arrive two to three hours before your flight leaves.

 

From the airport:

It all depends on the airport. Allow at least half an hour.

Take into account the time it will take you to collect your luggage and clear customs.

Can I cancel or change my Door2Gate booking?

 Bookings for the Door2Gate service cannot be changed.

 

You can only cancel a booking, if:

  1. it is at least twenty-four (24)  hours before the Door2Gate service arrives, in which case the full price is refunded in the form of a credit note;
  2. it is between twelve (12) and twenty-four (24) hours before the Door2Gate service arrives, in which case fifty percent (50%) of the ticket is refunded in the form of a credit note;
  3. Less than twelve hours before the Door2Gate service, with no refund.
How do I add extra luggage once my booking is complete?

 Bookings for the Door2Gate service cannot be changed.

 

You can only cancel a booking, if:

  1. it is at least twenty-four (24)  hours before the Door2Gate service arrives, in which case the full price is refunded;
  2. it is between twelve (12) and twenty-four (24) hours before the Door2Gate service arrives, in which case fifty percent (50%) of the ticket is refunded;
  3. Less than twelve hours before the Door2Gate service, with no refund.

MISCELLANEOUS

Where is the meeting point at Charleroi Airport?

The meeting point is in front of Terminal 1, next to the Flibco desk.

How will I recognise my Door2Gate shuttle?

Our green and white shuttles can be recognised by their Door2Gate flibco.com logo.

However, your journey may be organised by one of our partners in which case you will be given the model and licence plate of the vehicle via email, three (3) hours before your pick-up time.

Are Door2Gate shuttles accessible for people with reduced mobility?

Customers with reduced mobility can book a Door2Gate service by email at info@flibco.com, at least 72 hours in advance.

You will be contacted by an agent to let you know whether the meeting point is possible.

If a meeting point is not approved, you will be offered an alternative.

Customers with reduced mobility may be accompanied by their carer or guide dog at no extra cost.

The carer must, however, book their free ticket.

What do I do if I miss my Door2Gate shuttle or my flight is delayed?

The Door2Gate shuttle will only wait for five (5) minutes after the scheduled departure time.

It is your responsibility to allow for sufficient time.

Are animals allowed on Door2Gate shuttles?

Pets are only allowed on our shuttles if a private shuttle is booked.

You must specify the presence of your pet when booking online.

Can I take my bike on the Door2Gate shuttle?

Items such as bicycles, skis, musical instruments, televisions, and household appliances are strictly prohibited. The service provider accepts no liability for damage caused to this type of luggage.

How much luggage can I take?

Door2Gate service passengers can carry:

 

  • Two bags in the boot of the vehicle:
    • Maximum size: 55 cm x 85 cm x 40 cm and 55 cm x 40 cm x 20 cm
    • Maximum weight: 25 kg and 10 kg

 

  • One carry-on bag:
    • Maximum size: 35 cm x 20 cm x 20 cm
    • Maximum weight: 10 kg

 

All wheeled bags, regardless of their size and weight, must be checked-in.

Valuables such as cash, jewellery, precious metals, keys, glasses (sunglasses and/or spectacles), electronic devices (laptops, iPads, tablets, MP3 players, mobile phones, cameras), 

contact lenses, prostheses, medicine, important documents (diplomas, certificates, identity documents, passports, driving licences, securities, etc.), fragile items and all items valued at more than 300 euros 

must be transported in a bag that the passenger keeps with them and in sight during the journey, and not in a checked bag.

These size and weight restrictions do not apply to orthopaedic and/or medical equipment belonging to customers with reduced mobility (subject to the space available for checked baggage).