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FAQ

FAQ

Answers to your questions: prices, times, booking information

 

Shuttlebus

 

PRICES AND PAYMENT

How to get the best price when booking your ticket

All routes except Brussels-Charleroi

Ticket prices on flibco.com depend on how full the shuttles are. The earlier you book, the more likely you are to get the best price on your shuttle journey.

 

Brussels-Charleroi line only

There are a limited number of reduced tickets for this line everyday. Reduced tickets are sold on a first come, first served basis. Once these tickets are sold, the regular price applies.

How much does it cost to buy a ticket from the driver?

Tickets purchased from the driver are more expensive. So it is advisable to buy your tickets in advance online. Please note that drivers can also only sell one-way tickets and this is subject to availability.

How long is my online credit note valid for?

Your credit note is valid for twelve (12) months.

Can I get my credit note refunded?

We can reimburse you via the same payment method that was used to make the booking (minus a €5 processing fee).

If you would like us to do this, please contact us at: info@flibco.com

SHUTTLE TIMETABLES AND STOPS

Why am I unable to book my tickets well in advance?

Airports update their flight schedules twice a year, and in order to ensure your flight arrival and your shuttle departure are optimally synchronised, we also update our schedule twice a year.
These changes are made seasonally: during autumn (towards the end of October), and spring (towards the end of March).

Sign up to our newsletter to be the first to receive updates on our schedules and ticket availability.

Does flibco.com plan to serve other destinations in the future?

flibco.com is always working to expand its range of destinations in order to offer you the best service.

Sign up to our newsletter and follow us on social media for information on our growing network of services, and special offers.

How do I find out where the shuttle stops?

You will find information on the stops and destinations served by our flibco.com shuttles in the ‘Bus stops’ section of our website.

How do I recognise the Flibco shuttle?

Our shuttles can be recognised by our green flibco.com logo.

If, however, you are on a journey organised by one of our partners, their logo will be displayed on your ticket.

Where do I need to transfer in order to make a connection?

If you have booked a journey to Frankfurt Main, you will need to transfer at Frankfurt Hahn.


If you are uncertain as to which bus to take, please do not hesitate to ask your driver, they will be more than happy to help you.

BOOKINGS

Where can I book my tickets?

Online: 

The best way to book your tickets is on our website.

 

On board:

Tickets purchased on board are more expensive. So it makes sense to buy your ticket online in advance. Drivers can also only sell one-way tickets and tickets are subject to availability.

 

Please note: Online booking is mandatory for Arlon, Bastogne, Namur, and Marche-en-Famenne.

Can I cancel or change my ticket?

All lines except Brussels-Charleroi:

You can cancel or modify your booking up to 6 hours before your scheduled departure. To do so log on to your account using your email and password, go to the ‘Planned Trips’ section, and cancel the relevant booking.
The cost of the booking will be credited to your Flibco account and the amount will be automatically deducted from your next booking.

 

Brussels-Charleroi line only:

Tickets for the Brussels-Charleroi line are valid for the entire day (no specific time). It is not possible to cancel the booking on the day of departure, so any cancellations must be made at least one day ahead of time.

Are there discounts for students/seniors/people with reduced mobility?

No, there are currently no discounts. All customers must have a valid ticket to get a seat.

How do I book for a child under the age of four (4)?

For every adult ticket purchased, you can book a free ticket for a child under the age of four (4). When selecting the number of people on your journey during the booking process, tick the box marked ‘child’ if this is applicable.
 

Your ticket will include the words ‘Adult + Child’ and will allow you to access your seats.

You will not receive a specific ticket for your child.



Without an advance ‘Child’ booking, you will be asked to purchase a full-price ticket for the child, from the driver.

Children under the age of four (4) that are accompanied by an adult travel free, except for on the following lines (where the adult price is charged):

 

  • Porto Airport - Ribeira - Porto Airport
  • Lisbon Airport - Rossio - Lisbon Airport
  • Madeira Airport 
  • Budapest Airport
How do I book tickets online?

Once you have booked and paid for your ticket, you can print them from the ‘My Account => Upcoming Journey’ section of our website.

A link to your ticket(s) will also be sent to you by email. You can print your tickets or download them to your smartphone. 

How do I book a ticket without a credit card?

You do not need a credit card to book your ticket online, you can also pay with PayPal.

Alternatively, subject to availability, you can buy your ticket on board.

How much time should I allow before my flight leaves/after it arrives?

To the airport:

  • You should allow enough time so as not to risk the check-in desk being closed when you arrive. We recommend 30 minutes for flights within the Schengen area and up to 60 minutes for flights outside the Schengen area.
  • You are advised to arrive two to three hours before your flight leaves.

 

From the airport:

  • It all depends on the airport. Regardless, allow at least half an hour to get to the shuttle.
  • Take into account the time it takes to collect your luggage and clear customs.

 

The name on my ticket is incorrect. What should I do?

As long as the date (for all lines) and the time (for all lines except Brussels-Charleroi) are confirmed, you do not need to change or cancel your ticket.

How much luggage can I take?

You can take one suitcase and one carry-on bag, labelled with your name and full address.

 

  • One carry-on bag:
    • Maximum size: 35 cm x 20 cm x 20 cm
    • Maximum weight: 10 kg

 

  • One checked bag
    • Maximum size: 55 cm x 85 cm x 40 cm
    • Maximum weight: 25 kg

 

All wheeled bags, regardless of their size and weight, must be checked in. Valuables such as cash, jewellery, precious metals, keys, glasses (sunglasses and/or spectacles), electronic devices (laptops, iPads, tablets, MP3 players, mobile phones, cameras), contact lenses, prostheses, medicines, important documents (diplomas, certificates, identity documents, passports, driving licences, securities, etc.), fragile items and all items valued at over 300 euros 

MISCELLANEOUS

Do you provide car seats for children?

We do not provide car seats for children.

Is the bus wheelchair accessible?

Flibco.com buses do not have wheelchair access. There are no ramps, so if you do decide to travel with us it is advised you bring a carer who can assist you.

 

Carers travel free, as long as they contact customer services to book their ticket at least 72 hours before departure at the following email address: info@flibco.com

What do I do if I have forgotten or lost my ticket?

You will not be able to travel without a valid ticket.

Subject to availability, you can buy another ticket from the driver.

If you booked your ticket online, you can reprint it or redownload it to your smartphone by going to ‘My Account => Upcoming Journey’.

What do I do if I miss my shuttle or my flight is delayed?

All lines except Brussels-Charleroi

  • Unused tickets are no longer valid and cannot be refunded.
  • However, you can use your ticket for the next bus free of charge (subject to availability).
  • For Luxembourg-Charleroi-Luxembourg trips, you can not use your ticket get on or off at different stops (Arlon, Bastogne, Marche-en-Famenne and Namur).

 

Brussels-Charleroi line only

  • Tickets for the Brussels-Charleroi line are valid all day (not for a specific time).
  • All tickets purchased are therefore non-refundable and cannot be changed.
Can I take my bike/surfboard/ski equipment?

Our buses have limited capacity, so we cannot guarantee in advance that the transport of bulky objects will be possible. It depends on the number of people and the luggage being transported on the bus.

Are animals allowed?

Pets are not permitted on board our shuttles, except for service dogs.

 

Door2Gate

PRICES AND PAYMENT

How long is my online credit note valid for?

Your credit note is valid for twelve (12) months.

Can I get my credit note refunded?

We can reimburse you via the same payment method that was used to make the booking (minus a €5 processing fee).

If you would like a refund, please contact us at: info@flibco.com

How much does a Door2Gate ticket cost?

The price depends on the journey requested. You can use the booking tool on our website to determine the price for you.

Are there discounts for students/seniors/people with reduced mobility?

No, there are currently no discounts available. Every customer must have a valid ticket for their journey.

BOOKINGS

When is the latest I can book my ticket?

All journeys require you to book ahead of time, depending on the line, this time varies. We therefore recommend visiting the flibco.com website to verify the booking requirements for your specific journey.

When will the details of my journey be sent to me?
  1. Once the payment is made you will receive a confirmation email with a booking number and information about the meeting point and timetable for your Door2Gate service.
  2. You will receive a reminder email 12 hours before the scheduled pick-up.
  3. You will then receive a third email, three hours before your scheduled pick-up, with additional information such as the estimated arrival time at the meeting point, the estimated arrival time at the destination, and the model and registration number of the pick-up vehicle.
  4. You will receive a fourth and final email when the driver arrives, with their name and phone number. 
  5. You will receive a text message on your mobile phone at least 15 minutes before the driver arrives at the meeting point, with the driver’s phone number.
How much time should I allow before my flight leaves/after it arrives?

To the airport:

You should allow enough time so as not to risk the check-in desk being closed when you arrive at the airport. We recommend 30 minutes for flights within the Schengen area and up to 60 minutes for flights outside the Schengen area.

You are advised to arrive two to three hours before your flight leaves.

 

From the airport:

It all depends on the airport. Allow at least half an hour.

Take into account the time it will take you to collect your luggage and clear customs.

Can I cancel or change my Door2Gate booking?

 Bookings for the Door2Gate service cannot be changed.

 

You can only cancel a booking, if:

  1. it is at least twenty-four (24)  hours before the Door2Gate service arrives, in which case the full price is refunded in the form of a credit note;
  2. it is between twelve (12) and twenty-four (24) hours before the Door2Gate service arrives, in which case fifty percent (50%) of the ticket is refunded in the form of a credit note;
  3. Less than twelve hours before the Door2Gate service, with no refund.
How do I add extra luggage once my booking is complete?

Once the Door2Gate booking has been made, it is not possible to make any changes.

If you want to add luggage after the booking has been made, you must rebook.

Please note that two suitcases and one piece of hand luggage are allowed per person.

MISCELLANEOUS

Where is the meeting point at the airport?

This information can be found directly on your ticket, in the section with the booking details.

How will I recognise my Door2Gate shuttle?

Our green and white shuttles can be recognised by their Door2Gate flibco.com logo.

However, your journey may be organised by one of our partners in which case you will be given the model and licence plate of the vehicle via email, three (3) hours before your pick-up time.

Are Door2Gate shuttles accessible for people with reduced mobility?

Customers with reduced mobility can book a Door2Gate service by email. 

Bookings can only be made by email at info@flibco.com and must be done at least 72 business hours in advance. Please remember to provide your phone number in the email.

A customer care agent will call you to complete your booking, and will also book your carer’s free journey.

What do I do if I miss my Door2Gate shuttle or my flight is delayed?

The Door2Gate shuttle will only wait for five (5) minutes after the scheduled departure time.

It is your responsibility to allow for sufficient time.

Are animals allowed on Door2Gate shuttles?

Pets are not permitted on board our Door2Gate shuttles, except for service dogs.

Can I take my bike on the Door2Gate shuttle?

Items such as bicycles, skis, musical instruments, televisions, and household appliances are strictly prohibited. The service provider accepts no liability for damage caused to this type of luggage.

How much luggage can I take?

Door2Gate service passengers can carry:

 

  • Two bags in the boot of the vehicle:
    • Maximum size: 55 cm x 85 cm x 40 cm and 55 cm x 40 cm x 20 cm
    • Maximum weight: 25 kg and 10 kg

 

  • One carry-on bag:
    • Maximum size: 35 cm x 20 cm x 20 cm
    • Maximum weight: 10 kg

 

All wheeled bags, regardless of their size and weight, must be checked-in. Valuables such as cash, jewellery, precious metals, keys, glasses (sunglasses and/or spectacles), electronic devices (laptops, iPads, tablets, MP3 players, mobile phones, cameras), contact lenses, prostheses, medicine, important documents (diplomas, certificates, identity documents, passports, driving licences, securities, etc.), fragile items and all items valued at more than 300 euros must be transported in a bag that the passenger keeps with them and in sight during the journey, and not in a checked bag.These size and weight restrictions do not apply to orthopaedic and/or medical equipment belonging to customers with reduced mobility (subject to the space available for checked baggage).