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FAQ

FAQ

Answers to your questions: prices, times, booking information

 

Fares and Payments

Can I obtain a refund of my credit?

We will refund your credit to your credit card and deduct an administration fee of €5.

For us to do this, you will need to provide us with your card number and expiry date.

How do I book my ticket at the best price?

flibco.com ticket prices depend on how booked the shuttles are.

The earlier you book, the more chance you have of getting a good price for our shuttle services.

What is the ticket price when purchased from the driver?

Tickets purchased from the coach driver are more expensive, so it is more economical to buy your tickets before your journey.

In addition, coach drivers only sell single tickets and you will only be sold one if there is space on the coach.

For how long is my account credit valid?

Your account credit remains valid with no time limit.

Shuttle bus timetables and stops

Why can't I book my tickets for a particular date now?

The airports change their flight timetables twice a year and we adjust our coach timetables accordingly to fit in with those timetables and provide you with the best possible service.

These changes occur when the clocks go back for winter (towards the end of October) and again when they go forward for the summer (around the end of March).

If you are subscribed to our newsletter, or if you look in the News section of our website, we will let you know as soon as six-month advance tickets are once again available.

Does Flibco.com plan to serve other destinations in future?

Of course. Flibco.com invests a great deal of effort in improving its choice of destinations.

By signing up to our newsletter, you can read all our news about expanding the network and special events.

What stops are available?

In the section of our website called 'Our Stops', you will find the maps of all our stops.

How will I be able to recognise my shuttle bus?

Our journeys are made by coaches bearing the white and green flibco.com logo.

However, your transfer may be operated by one of our partner companies. If this is the case, the partner will be displayed on your ticket.

When is it necessary to take a connecting coach?

If you have booked a journey to Frankfurt Main, you will need to change at Frankfurt Hahn.

If you are at all unsure on which coach to take, feel free to ask the driver.

Booking

Where should I book my tickets?

The simplest and best way to book your tickets is online, paying with your credit card. Customers with an online reservation take priority.

However, flibco.com allows you to book your tickets in several ways.

Tickets can be:

Booked through one of our Customer Service Agents using your credit card from Monday to Friday, 4 a.m. to 23 p.m.

- From Luxembourg: 900 75 700 (€0.55/min.)

- From France: 0970 441 433 (€0.55/min.)

- From Germany: 0180-150 75 70 (€0.55/min.)

- From Belgium: 070 211 210 (0,30 EUR/min) or 071 251  298 (local phone charges apply)

- From Portugal: +351 261 95 10 10 (€0.55/min.)

- International: +352 50 55 62 1 (€0.55/min.)

 

Bought from the bus driver.
Tickets purchased from the coach driver are more expensive, so it is more economical to buy your tickets before your journey. Our coach drivers also only sell single tickets and will only sell them is there space on the coach.

 

Do you live in Luxembourg?
If so, you can also purchase your tickets at one of our We Love To Travel agencies in Luxembourg, in Messancy (B) or in Mont St. Martin (F). If you book through one of these agents, there is an administration fee of €10 per person.

 

Avoid disappointment and plan your journey in advance by booking online!

Can I cancel my ticket?

You can cancel your ticket online.

Cancellation is possible up to six hours before your booked departure time. To do this, log in to the site by entering your e-mail address and password and then go to the "My account" section and cancel the appropriate ticket(s).

The value of the ticket(s) will be credited to your personal account and will then be deducted from the total amount due for your next booking.

  • For your journey to the airport we offer an additional insurance option for €2.09 (ticket cancellation, missed flight, damage, theft and loss of luggage).
  • From the airport we offer an additional insurance option for €1.04 (ticket cancellation, damage, theft and loss of luggage).

Your corresponding return ticket is also covered with the insurance if you do not cancel this ticket.

Can I alter my booking?

You can alter your booking online. Changes are possible up to six hours before your departure time.

To do this, log in to the site by entering your e-mail address and password and then go to the "My account" section and cancel the appropriate ticket(s).

The value of the ticket(s) will be credited to your personal account and deducted from the total due for your next booking, which you can make immediately after this cancellation and apply the changes you wish to make.

Is it possible to book a return trip for the same day?

Unfortunately, it is not possible to book a return trip for the same day.

If you would like to return on the same day, we recommend that you make two separate bookings for each way.

Are there any reduced fares for students / senior citizens / disabled passengers?

No. Currently there are no reduced fares.

Each customer must have a valid ticket for a seat.

 

How do I make a booking for a child under 4 years old?

Journeys for children under 4 years old accompanied by an adult are free*.

During the booking procedure, when you enter the number of people, select 'Child'.

We will reserve a place for your child.

You will receive a ticket indicating that you will be accompanying a child on this journey.

*adult rate on the following bus lines:

  • Porto Airport - Ribeira - Porto Airpor
  • Lisbon Airport - Rossio - Lisbon Airport
  • Madeira Airport
How do I receive tickets booked online?

Once the booking and credit card payment are made, you can print your tickets directly from the website.

In addition, a link to access your ticket(s) will be sent to you by e-mail. This will allow you to print your tickets or you can show them to the driver on a smartphone.

You may also print your tickets at any time from the "My account" section of the site.

When is the latest I can book my ticket before travelling?

The earlier you book, the easier it is to get the better prices.

You can buy your ticket online or from our Customer Service Department.

Please be aware of the booking deadlines for the following stops:

- Budapest Airport: up to 5 hours before departure

- Tenerife North Airport: up to 12 hours before departure

- Tenerife South Airport: up to 12 hours before departure

- Lisbon Airport: up to 12 hours before departure

- Porto Airport: up to 12 hours before departure

- Madeira Airport: up to 12 hours before departure


We also like to highlight the possibility of rebooking and cancellation, which is possible online up to 6 hours before departure.

If seats are available, you can buy your ticket from the bus driver. Tickets purchased from the coach driver are more expensive, so it is more cost effective to buy your tickets before your journey. Coach drivers also only sell single tickets.

How can I book a ticket if I don't have a credit card?

The simplest and best way to book your tickets is online, paying by credit card.

You need a credit card to book a ticket online from flibco.com or to book through our Customer Service agents.

If there are seats are available, you can buy your ticket from the bus driver. Tickets purchased from the coach driver are more expensive, so it is more economical to buy your tickets before your journey. Coach drivers also only sell single tickets.

Do you live in Luxembourg?
If so, you can also purchase your tickets at one of our We Love To Travel agencies in Luxembourg, in Messancy (B) or in Mont St. Martin (F). If you book through one of these agents, there is an administration fee of €10 per person.

How do I know which shuttle I should take?

The airports we serve advise that you should arrive two hours before your flight departure time, to avoid any risk of missing it.

In reality, traffic is always a possibility on the journey, which could result in a delay.

Many check-in desks close 40 minutes before the flight departure – and unfortunately this rule is normally quite strict.

How much time should I allow for check in before departure/ upon my arrival at the airport?

You should allow enough time to avoid the risk of the check-in desk being closed when you arrive.

Many desks close 40 minutes before the flight departure.

Upon your arrival, we advise that you allow enough time depending on the airport.

Baggage collection and customs clearance may also take a considerable amount of time.

General conditions of sale

Do you provide child seats and are they mandatory?

We do not provide child seats, but please note that special seats are required for children under 1.50m. If these are not provided, the carrier reserves the right to refuse you boarding the bus.

Reserving a seat for your child (under 4 years) is mandatory.

Is the coach suitable for wheelchairs?

Our shuttles are luxury coaches, and you will need to climb a few steps to board. If you have a folding wheelchair, we can stow it in our luggage compartment, and our driver will gladly assist you in boarding the bus. Unfortunately, we are unable to accommodate electric wheelchairs.

What can I do if I have forgotten or lost my ticket?

You cannot travel without a valid ticket.

If there are empty seats, you can purchase another ticket from the driver.

If you have booked your ticket online, you can reprint it from the "My account" section of the site.

You can also show your ticket to the driver on your smartphone.

What can I do if I miss my shuttle bus or if my flight is delayed?

Unused tickets are not valid and cannot be refunded.

However, we will allow you to board the next coach free of charge if there are seats available on it.

For the Luxembourg-Charleroi-Luxembourg route, it is not possible to use your booked ticket for an earlier and later departures at the following stops: Arlon, Bastogne, Marche-en-Famenne and Namur.

How much luggage am I allowed?

You are allowed one suitcase and one item of hand luggage.

You must label each suitcase and item of hand luggage with your name and address so that we can contact you if there is a mix up or if you should accidentally leave your luggage on the coach.

Can I bring my bicycle/surf board/skiing equipment?

We will willingly carry extra baggage, if there is enough room.

Our coaches have limited capacity and we cannot guarantee in advance that bulky items can be loaded.

This will depend on how many people are travelling in the coach.

Are animals allowed on board?

Animals are not allowed on coaches, except for guide dogs and assistance dogs.