At Flibco, we believe everyone should travel comfortably and with confidence. This page explains our policies and services for customers with disabilities or reduced mobility. You’ll also find clear information for travelling with wheelchairs, mobility scooters, assistance animals, and more.
Our goal is to make every journey safe, accessible, and welcoming for all. We listen to your feedback and keep improving our service. Our team is trained in equality and accessibility, and we work with European and UK laws to support your rights as a passenger.
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Information and Guidelines for Wheelchair Users
- Every Flibco coach has a special wheelchair space. If no wheelchair is used, a comfortable seat is available for you and other passengers.
We advise booking your trip in advance if possible, by writing us to [email protected] (72 hours recommended) so we can check your wheelchair’s compatibility and prepare assistance. Turning up without a booking might mean the space is already in use by another wheelchair passenger.
If you plan to stay in your wheelchair during the trip, let us know at least 72 hours in advance. We will:
o Check the size and type of your wheelchair for safety and secure fit.
o Make sure your stops support the lift for boarding and exiting.
o Keep your details for future journeys to speed up the process.
You may also transfer from your wheelchair to a standard seat; however, you must be able to do this without the support of our team.
If booking less than 72 hours before travel, we will do our best to help — but please allow extra time for checks and arrangements. To book assistance or discuss your needs: [email protected]
Ensuring Inclusive and Comfortable Journeys for Everyone
This policy is for all Flibco UK passengers with disabilities or reduced mobility. We understand that not every disability is visible. If you need any special support or changes to make your journey easier, please contact us. We are always ready to listen and will do our best to help with your individual needs.
- Lightweight, foldable, or dismantlable mobility scooters can be stored in the coach’s luggage hold (max 20kg per part). Passengers cannot travel seated in a mobility scooter.
- Tell us the make and size of your scooter before your journey.
- Our drivers and staff are trained to offer reasonable assistance — with boarding, luggage, and information.
- Assistance is available at staffed stops and stations. Please ask if you’re not sure which stops are accessible.
- Our staff can help with loading/unloading, and guide you to your seat if needed.
- Trained assistance dogs are welcome on board at no extra charge. Booking in advance is recommended to ensure enough space for you and your dog.
- Please bring your dog’s ID or training certificate.
- Dogs should wear a harness or travel in a suitable pet carrier attached to a seatbelt.
- For safety and welfare, some animals cannot travel (e.g. young puppies, wild animals, birds, reptiles, insects, livestock).
- If you have questions about your animal, contact our team for guidance.
- Staff cannot assist with personal care, eating, or medication (including injections).
We cannot lift or carry passengers or dismantle complex mobility equipment.
If you need medical or personal care during the trip, please travel with a companion.
Carers travel free, as long as they contact customer services to book their ticket at least 72 hours before departure at the following email address: [email protected]
Assistance for Wheelchair Users
