What do I do if I miss my shuttle or my flight is delayed?

All lines except Brussels-Charleroi

• Unused tickets are no longer valid and cannot be refunded.
• However, you can use your ticket for the next bus free of charge (subject to availability).
• For Luxembourg-Charleroi-Luxembourg trips, you can not use your ticket get on or off at different stops (Arlon, Bastogne, Marche-en-Famenne and Namur).

Brussels-Charleroi line only

• Tickets for the Brussels-Charleroi line are valid all day (not for a specific time).
• All tickets purchased are therefore non-refundable and cannot be changed.