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General Terms and Conditions of Sales at flibco.com

FlibTravel International SA
flibco.com
4, Rue Belair
L-4514 Differdange
GRAND DUCHY OF LUXEMBOURG

Service Center:
Luxembourg: 900 75 700
France: 0970 441 433
Germany: 0180 150 7570
Belgium: 070 211 210
Portugal: +351 261 95 10 10
International: +352 50 55 62 1

Phone charges Info

mo-fr 8.00-18.00 / info@flibco.com / www.flibco.com
FLIBCO.COM: GENERAL TERMS AND CONDITIONS OF SALES AND CARRIAGE ON THE SPECIAL REGULAR TRANSPORT SERVICES:
LILLE – CHARLEROI AIRPORT – BRUSSELS-MIDI (ROUND TRIP)
LUXEMBOURG – ARLON – BASTOGNE – MARCHE-EN-FAMENNE – NAMUR - CHARLEROI AIRPORT – BRUSSELS-MIDI (ROUND TRIP)
BRUGES – GHENT – CHARLEROI AIRPORT – BRUSSELS-MIDI (ROUND TRIP)
LUXEMBOURG – TRIER – THALFANG – MORBACH – HAHN AIRPORT – MAINZ - FRANKFURT MAIN AIRPORT – FRANKFURT MAIN CITY (ROUND TRIP)
DÜSSELDORF – WEEZE AIRPORT (ROUND TRIP)
NICOSIA – LARNACA AIRPORT (ROUND TRIP)
NICOSIA – PAPHOS AIRPORT (ROUND TRIP)
PAPHOS AIRPORT – LARNACA AIRPORT (ROUND TRIP)
NANCY – METZ – MAIZIÈRES-LES-METZ – THIONVILLE – LUXEMBOURG AIRPORT (ROUND TRIP)
LISBON AIRPORT – MARQUES DE POMBAL – ROSSIO (ROUND TRIP)
PORTO AIRPORT – BOAVISTA – RENEX – ALIADOS – RIBEIRA (ROUND TRIP)
MADEIRA AIRPORT – CENTRO – LIDO (ROUND TRIP)
BUDAPEST AIRPORT – NYUGATI RAILWAY STATION – DEÁK SQUARE – DÉLI RAILWAY STATION – KELETI RAILWAY STATION – NÉPLIGET BUS STATION (ROUND TRIP)
TENERIFE-NORTH AIRPORT – SANTA CRUZ DE TENERIFE – TENERIFE-SOUTH AIRPORT – PUERTO CRUZ (ROUND TRIP)
TENERIFE-SOUTH AIRPORT – ARONA - LOS CRISTIANOS – ARONA - CHAVOFA – ARONA - PLAYA DE LAS AMERICA – ADEJE - SAN EUGENIO BAJO/ALTO – COSTA ADEJE - LA CALETA – COSTA ADEJE - PLAYA PARAISO – COSTA ADEJE - CALLAO SALVAJE – ALCALA – PUERTO SANTIAGO – ACANTILADOS LOS GIGANTES (ROUND TRIP)
ARTICLE 1 - DEFINITIONS

Brussels City Shuttle: trademark under which flibco.com operates some of the services relating to the operated Routes.

flibco.com: trademark under which FlibTravel International SA sells tickets in its name and on its behalf.

Client: person who is in possession of a valid ticket for the Service.

Contract: contract of carriage by coach concluded between the Carrier and the Client related to the performance of the Service.

Carrier: Various business partners of FlibTravel International SA. The carrier is responsible for the transport. FlibTravel International SA cannot be held responsible for the transport.

The respective carrier will be displayed as 'operated by' during the booking on flibco.com. The responsible carrier is also mentioned on the ticket.

Route(s): special regular services on the following international routes:
LILLE – CHARLEROI AIRPORT – BRUSSELS-MIDI (ROUND TRIP)
LUXEMBOURG – ARLON – BASTOGNE – MARCHE-EN-FAMENNE – NAMUR - CHARLEROI AIRPORT – BRUSSELS-MIDI (ROUND TRIP)
BRUGES – GHENT – CHARLEROI AIRPORT – BRUSSELS-MIDI (ROUND TRIP)
LUXEMBOURG – TRIER – THALFANG – MORBACH – HAHN AIRPORT – MAINZ - FRANKFURT MAIN AIRPORT – FRANKFURT MAIN CITY (ROUND TRIP)
DÜSSELDORF – WEEZE AIRPORT (ROUND TRIP)
NICOSIA – LARNACA AIRPORT (ROUND TRIP)
NICOSIA – PAPHOS AIRPORT (ROUND TRIP)
PAPHOS AIRPORT – LARNACA AIRPORT (ROUND TRIP)
NANCY – METZ – MAIZIÈRES-LES-METZ – THIONVILLE – LUXEMBOURG AIRPORT (ROUND TRIP)
LISBON AIRPORT – MARQUES DE POMBAL – ROSSIO (ROUND TRIP)
PORTO AIRPORT – BOAVISTA – RENEX – ALIADOS – RIBEIRA (ROUND TRIP)
MADEIRA AIRPORT – CENTRO – LIDO (ROUND TRIP)
BUDAPEST AIRPORT – NYUGATI RAILWAY STATION – DEÁK SQUARE – DÉLI RAILWAY STATION – KELETI RAILWAY STATION – NÉPLIGET BUS STATION (ROUND TRIP)
TENERIFE-NORTH AIRPORT – SANTA CRUZ DE TENERIFE – TENERIFE-SOUTH AIRPORT – PUERTO CRUZ (ROUND TRIP)
TENERIFE-SOUTH AIRPORT – ARONA - LOS CRISTIANOS – ARONA - CHAVOFA – ARONA - PLAYA DE LAS AMERICA – ADEJE - SAN EUGENIO BAJO/ALTO – COSTA ADEJE - LA CALETA – COSTA ADEJE - PLAYA PARAISO – COSTA ADEJE - CALLAO SALVAJE – ALCALA – PUERTO SANTIAGO – ACANTILADOS LOS GIGANTES (ROUND TRIP)

Service: carriage of Clients by coach on the Routes.

ARTICLE 2 - SCOPE

These general terms and conditions of sales and carriage apply to any offer and Contract between the Client and the Carrier on a Route.

ARTICLE 3 - CONTRACT
3.1. GENERAL PROVISIONS

3.1.1. The Contract is concluded between the Carrier and the Client.

3.1.2. The Client is however duly informed that the Carrier expressly reserves the right to operate all or part of the carriage through a subcontractor, which shall be reputable and hold the required licenses to operate the carriage. When all or part of the Service is subcontracted, and unless otherwise provided, references to the Carrier under these general terms and conditions also extend to its subcontractors, agents and employees of its subcontractors and agents.

3.1.3. The scope of the Contract is limited to the carriage from the point of departure to the point of arrival as provided on the ticket, to the exclusion of any other service. Any prior or subsequent services of carriage purchased by the Client shall be deemed to be separate and distinct contracts, both in respect of their performance and their compensation.

3.2. OBLIGATIONS OF THE CARRIER

By this Contract, the Carrier shall transport the Client by coach from the point of departure to the point of arrival chosen by the Client, as provided on the ticket. The Carrier shall however be entitled to suspend or cease performance of the carriage in any cases provided by law or by these general terms and conditions.

3.3. OBLIGATIONS OF THE CLIENT

3.3.1. The Client agrees to pay the price of carriage in accordance with the special terms and conditions of the contract.

3.3.2. The Client is informed that the booking of a ticket on the Routes BRUGES – GHENT – CHARLEROI AIRPORT – BRUSSELS-MIDI (ROUND TRIP) is subject to the possession of a confirmed air ticket of which the point of departure or arrival is Brussels South Charleroi Airport. The Client expressly acknowledges that he is in possession of this air ticket upon the beginning of performance of the Service, at the latest.

ARTICLE 4 - FARES

4.1. The price of carriage depends on (i) the number of days remaining before the date of departure and (ii) the occupancy rate of the coaches. Consequently, the Client is not entitled to request the application of the same tariff conditions for a subsequent journey or for an additional booking made subsequently.

4.2. Tickets purchased directly at the airport or on the coach are subject to a handling fee per ticket. Tickets purchased online are not, in principle, subject to handling fees. The payment of the tickets from the bus driver is possible in cash or by credit card depending on the lines.

4.3. Journeys for children under 4 years old accompanied by an adult are free* if they appear on his ticket. Otherwise, the adult will have to pay a seat for the child at the adult fare before boarding. One child per adult is authorized.

*adult rate on the following bus lines:

  • Budapest Airport
  • Madeira Airport
  • Lisbon Airport - Rossio - Lisbon Airport
  • Porto Airport - Ribeira - Porto Airport
ARTICLE 5 - TICKETS
5.1. VALIDITY

5.1.1. The ticket materializes the Contract between the Client and the Carrier.

5.1.2. In principle, the confirmation of the booking shall be deemed to be sufficient evidence of the Contract.

5.1.3. Upon boarding, the Client shall produce his electronic booking confirmation, either in print or on his Smartphone. In the event the Client is not able to produce evidence of his booking, he shall purchase a new ticket, from the driver if appropriate, subject to available seats. Payment to the driver is by cash or credit card depending on the lines.

5.1.4. Tickets are strictly individual and may not be sold or transferred to a third party.

5.1.5. The Client shall not hold the Carrier liable for the loss or deterioration of his ticket.

5.2. BOOKING

5.2.1. Booking becomes effective only after full payment of the ticket, and handling fees if applicable, and receipt of the booking confirmation that shall be considered proof of the contract of carriage.

5.2.2. Booking of tickets can in principle be made (i) online through the www.brusselscityshuttle.com or www.flibco.com websites, (ii) at the sales desk or self-service machines, (iii) on board the coaches, (iv) at a travel agency approved by the Carrier or (v) with resellers/dealers authorized by the Carrier.

5.2.3. Payment for the tickets may be made by Visa, MasterCard or Paypal for online purchases, by credit card, debit card or cash for payments made on the coach (various payment methods depending on the lines) in cash, by Visa, MasterCard, V-pay or Maestro for purchases at the sales desks, self-service machines, at travel agencies or with resellers/dealers authorized by the Carrier.

5.3. MODIFICATION – CANCELLATION

5.3.1. A ticket may not be modified.
A cancellation free of charge is possible up to six hours before departure time. The value of the ticket will be credited to the personal account, and deducted from the total due for a next booking.
This does not apply to tickets for the Brussels City Shuttle.

5.3.2. Non-utilization of booked tickets does not provide an entitlement to any reimbursement or exchange.

  • For the way to the airport we offer an additional insurance for 1,99 € (ticket cancellation, missed flight as well as damage, theft and loss of luggage).
  • For the way from the airport we offer an additional insurance for 0,99 € (ticket cancellation as well as damage, theft and loss of luggage).

The corresponding return ticket is also assured as long as the ticket on which is written 1,99 € is not cancelled.

* See conditions

5.4. PAYMENT

The Client shall pay his ticket at the time of booking. In case of online payment, payment is deemed made when the Carrier is credited with the price of the ticket.

ARTICLE 6 - CONDITIONS OF CARRIAGE

6.1. The point of departure is provided on the ticket. The Client shall board on the coach at the point of departure. If the Client is not present at the point of departure, the Carrier reserves the right to re-sell the available seat. If the Client is present at a different point of departure than the one provided on his ticket, and this point of departure is situated further from the point of arrival, the Carrier reserves the right to refuse him permission to board or, based on seat availability, to request additional fees. If the Client is present at a different point of departure than the one provided on his ticket and this point of departure is situated closer to the point of arrival, the Carrier, based on seat availability, reserves the right to accept or refuse him permission to board.

6.2. The point of arrival is provided on the ticket. In the event that the point of arrival is not reachable by coach, for reasons beyond the control of the Carrier (road works, accidents, demonstrations, weather conditions, etc.), the Carrier is entitled to choose another point of arrival, close to the original point. The Clients are not entitled to any compensation or reimbursement of possible costs incurred by such modification of the itinerary.

6.3. The departure time is provided on the Client's ticket. The Client shall be present at the boarding point at least 10 minutes before the departure time provided on the ticket. The Carrier shall not be obliged in any circumstances to wait for the Client after the scheduled departure time.

6.4. The arrival time provided on the Client's ticket is purely indicative. It is calculated based on the average flow of traffic. Events such as congestions, delays, road works, accidents, technical problems, weather conditions, or the behavior of other Clients can cause delays and are in no way attributable to the Carrier, which shall not be held liable for any compensation of any kind to the Client.

  • For the way to the airport we offer an additional insurance for 1,99 € (ticket cancellation, missed flight as well as damage, theft and loss of luggage).
  • For the way from the airport we offer an additional insurance for 0,99 € (ticket cancellation as well as damage, theft and loss of luggage).

The corresponding return ticket is also assured as long as the ticket on which is written 1,99 € is not cancelled.

* See conditions

6.5. The Client is responsible for obtaining and possessing the necessary documents (identity card, passport, visa, permission to leave the territory...) in order to accomplish police formalities imposed by the countries of departure, transit and arrival. The Client shall obtain relevant information regarding the formalities to accomplish before purchasing the ticket. In any case, he shall prove his identity, upon boarding, which shall correspond to the one mentioned on the ticket. If the Client refuses to produce evidence of his identity, the Carrier reserves the right to refuse him permission to board, without being held liable for reimbursement of damages of any kind.
In case of disembarkation of the Client for a thorough customs control, the Client shall not leave anything on board.
The Carrier shall assume no liability towards the Client who does not comply with these rules. The Carrier shall in no event be held liable towards the Client for full or partial reimbursement or damages of any kind.

6.6. Children and minors under 16 years old who are not accompanied by a person vested with parental authority are not authorized on board for cross-border journeys.
Minors aged between 16 and 18 years old, who are not accompanied by a person vested with parental authority when they cross a border, may only be carried subject to the conditions that they hold (i) their identity card or passport and (ii) a parental authorization to leave the territory, duly legalized by the local authority or the police station of their place of residence. The Client shall comply with national, European and international regulations in force in this respect. The Carrier shall not assume any liability towards the Client who does not comply with these requirements. The Carrier shall in no event be held liable for full or partial reimbursement of this Client's ticket or for damages of any kind.

6.7. Animals are not admitted on board.
Assistance dogs accompanying persons with reduced mobility are excluded from this rule provided that the Carrier has been informed of such situation at least 48 hours prior to the original departure time. The assistance dog shall remain under the custody of the Client who is responsible and liable for his dog. The Carrier shall not be held liable for damages incurred by / occurred to the other Clients due to the presence of an assistance dog on board. The Client shall indemnify the Carrier for any damages caused by his assistance dog.

6.8. There are no assigned seats. The Client is not entitled to request assignment of a particular seat. A Client may change seat only with the agreement of the Client occupying the seat. The Client is not allowed to occupy a seat by placing his baggage or any other personal item on it, nor to occupy two or several seats, except if he booked and paid for these additional seats.

6.9. If the Carrier is not able to find a seat for a Client who booked a ticket, the Carrier shall offer the Client (i) a reimbursement equal to 1.5 x the price of the ticket with a minimum of €10 or (ii) exchange his ticket for a journey on a subsequent coach. The Client is not entitled to request any other kind of compensation.

6.10. Where the journey includes several stopping points, the Client is free to leave at any stopping point preceding the final destination provided on the ticket. However, the Client is not entitled to a partial reimbursement, nor to use his ticket on another coach to continue his journey.

6.11. Employees of the Carrier are allowed to refuse permission to board or to disembark any person who is not wearing proper attire, who is inebriated or untidy or, generally, does not comply with the obligations set forth by Article 14 of the Grand-Ducal Regulation of 3 September 1980 aimed at regulating the police and security of regular carriage services of passengers by road (RGD of 03 September 1980 - Mém. n°65 of 01 October 1980, p.1534; available at
http://www.legilux.public.lu/rgl/1980/A/1534/1.pdf

6.12. It is prohibited to listen to music with loudspeakers during the whole length of the journey. Earphones may be used subject to the condition that the volume be adjusted so as not to disturb the other Clients.

6.13. It is prohibited to consume food that may, in particular by its smell, annoy other Clients or soil the coach.

6.14. The Client shall behave in a manner so as not to disturb the other Clients in order to ensure the quietness of the journey and to ensure that the equipment of the coach is not deteriorated or soiled.

6.15. It is strictly prohibited to smoke on board.

6.16. The Client shall comply with all prohibitions and orders given by the Carrier.

6.17. The Carrier reserves the right to stop the transport and to request disembarkation of a Client who does not comply with the carriage requirements set forth by these general terms and conditions, without any obligation for the Carrier to reimburse or to compensate the Client in any way. The Carrier shall not be held liable for the behavior of other Clients on board.

6.18. The Carrier do not provide child seats. Special seats are required for children less than 1.50m. If this is not the case, the carrier reserves the right to refuse participation of the journey.

ARTICLE 7 - BAGGAGE
7.1. AUTHORISED BAGGAGE

7.1.1. The Service offered by the Carrier includes the right for the Client to carry:

  1. One (1) item of hand baggage in the Client cabin:
    • Maximum size: 40 cm x 32 cm x 14 cm
    • Maximum weight: 10 kg
  2. One (1) item of baggage in the baggage hold:
    • Maximum size: 55 cm x 85 cm x 40 cm
    • Maximum weight: 25 kg

Employees of the Carrier are entitled to refuse additional baggage when there is no more space available in the baggage hold reserved for this purpose. If the Client decides not to travel for this reason, no reimbursement shall be due.

These weight and size limitations do not apply to orthopedic equipment of Clients with reduced mobility, provided there is enough available space in the baggage hold or in the Client cabin.

Each luggage with wheels (all sizes) must be mandatory placed in the baggage hold.

7.2. DANGEROUS AND INADEQUATE BAGGAGE

7.2.1. Baggage may not contain any item that may endanger the coach, the Clients, the Carrier or its employees.

7.2.2. Baggage shall not inconvenience the other Clients by their aspect, smell or size. In such case, the Carrier's employees or agents are entitled to refuse transportation of such baggage. If the Client decides not to travel for this reason, no reimbursement shall be due.

7.2.3. Any ordinary weapon or firearm which is legally authorized (e.g. sporting rifle, collector's item weapon) shall be previously notified to the Carrier. They may be transported only in the baggage hold subject to the prior approval of the Carrier and the possession by the Client of evidence proving he is legally authorized to bear arms.

7.2.4. Items such as bicycles, skis, musical instruments, televisions, screens, or domestic appliances are strictly prohibited. The Carrier shall in no event be held liable for damage incurred by these types of items.

7.2.5. It is prohibited to transport illegal or inflammable products.

7.3. RIGHT OF INSPECTION

7.3.1. For safety reasons, the Client accepts that the Carrier's employees carry out inspections of baggage. If the Client refuses an inspection of baggage, the Carrier reserves the right to refuse him permission to board and/or to load the baggage, without being held liable for reimbursement or damages of any kind towards the Client for such refusal.

7.4. PACKAGING AND LABELLING OF BAGAGGE

7.4.1. The Client is entirely responsible for the packaging of his baggage. All the carried items shall be properly packed in suitcases, bags or other adequate packages capable of being subjected to normal handling. Fragile items shall be adequately packed.

7.4.2. All items shall be labelled with the Client's name, address and phone number.

7.5. CARRIER'S RIGHT OF REFUSAL

7.5.1 The Carrier reserves the right to refuse to load any baggage which does not comply with the above requirements. If the Client decides not to travel for this reason, the Carrier shall not be held liable and the Client is not entitled to reimbursement of his ticket nor to compensation of any kind.

7.6. LOST OR ABANDONED BAGGAGE

7.6.1. The Client is responsible for loading and unloading his baggage from the baggage hold. The Client shall verify before departure that his baggage is in the baggage hold. Upon arrival, the Client shall retrieve all baggage belonging to him.

7.6.2. Upon completion of the carriage, the Client shall ensure that no baggage, object or personal item is left on the coach. If the Client leaves an item or baggage on the coach after arriving at the destination, the Carrier has the right to leave it at the point of arrival if he considers there is a risk to the safety of carriage or if there is insufficient space to load other Clients' baggage.

7.6.3. In any case, the Carrier shall not be obliged to retain the abandoned baggage after 2 months as from the date of arrival at the point of arrival. The Carrier is entitled to charge a storage fee of €1 per piece of baggage per day.
The Carrier will aim to contact the Client to notify him of the forgotten baggage. If the Client cannot be identified or contacted, the Carrier shall not be obliged to undertake further research by any other means in order to identity the owner or to contact him.

7.6.4. If the Client does not claim his baggage within a 2-month period as from the date of arrival at the point of arrival, the Carrier may dispose of the baggage as it deems appropriate.

7.6.5. In the event a Client claims an object or item of baggage left or lost on the coach, the Carrier is entitled to request all necessary proof of ownership of the claimed object. In case of doubt, the Carrier may require consignment of a sum or any other equivalent guarantee from the claimant.

  • For the way to the airport we offer an additional insurance for 1,99 € (ticket cancellation, missed flight as well as damage, theft and loss of luggage).
  • For the way from the airport we offer an additional insurance for 0,99 € (ticket cancellation as well as damage, theft and loss of luggage).

The corresponding return ticket is also assured as long as the ticket on which is written 1,99 € is not cancelled.

* See conditions

7.7. LOSS OR DETERIORATION OF BAGGAGE

7.7.1. The Carrier may not be held liable in case of theft of baggage.

  • For the way to the airport we offer an additional insurance for 1,99 € (ticket cancellation, missed flight as well as damage, theft and loss of luggage).
  • For the way from the airport we offer an additional insurance for 0,99 € (ticket cancellation as well as damage, theft and loss of luggage).

The corresponding return ticket is also assured as long as the ticket on which is written 1,99 € is not cancelled.

* See conditions

7.7.2. Except in the event of gross negligence or willful misconduct attributable to the Carrier, the latter shall in no event be held liable for the loss of or damage to hand baggage and, more generally, for the loss of or damage to all items transported by the Clients on board except in the baggage hold.

7.7.3. Regarding the baggage stored in the baggage hold, the Carrier may only be held liable in case of damage or loss caused by his fault or negligence.

ARTICLE 8 - ACCIDENTS

The Carrier is responsible for damage incurred by Clients caused by accidents which occurred during performance of the Contract, unless the Carrier proves that the accident is due to a foreign cause that may not be attributed to him.

ARTICLE 9 - SCHEDULES, MODIFICATIONS OF SCHEDULES AND DELAYS

9.1. Departure and arrival times are provided on the Client's ticket.

9.2. The departure time provided on the ticket is purely indicative as it is calculated based on the average flow of traffic. Except in the event of gross negligence or willful misconduct, the Carrier may not be held liable for the consequences of delays at departure or arrival. Events such as congestions, delays, road works, accidents, weather conditions, technical problems or the behavior of other Clients can cause delays and are in no way attributable to the Carrier, who shall not be held liable for any compensation of any kind to the Client.

  • For the way to the airport we offer an additional insurance for 1,99 € (ticket cancellation, missed flight as well as damage, theft and loss of luggage).
  • For the way from the airport we offer an additional insurance for 0,99 € (ticket cancellation as well as damage, theft and loss of luggage).

The corresponding return ticket is also assured as long as the ticket on which is written 1,99 € is not cancelled.

* See conditions

9.3. The Carrier reserves the right to modify schedules as may be necessary and, in particular, to comply with decisions of the competent authorities.

9.4. Schedule modifications made in good faith by the Carrier after conclusion of the Contract shall not give right to the Client to claim compensation when such modifications delay the departure or arrival time by less than 2 hours compared to the original scheduled times. If the delay exceeds 2 hours compared to the scheduled times, the Client is entitled to cancel the contract of carriage without, however, being entitled to any compensation of any kind from the Carrier.

9.5. Prior to booking, the Client shall consult the departure times and the stopping points agreed to and mentioned on the ticket. Changes of departure times and stopping points may occur after the issuance of the ticket. The Client is requested to consult the www.brusselscityshuttle.com and/or http://www.flibco.com websites in order to be informed of any possible modifications prior to departure.

ARTICLE 10 - WITHDRAWAL

10.1. The Client declares to have acknowledged his right of withdrawal within 7 days as from the date mentioned on the Service booking receipt.

10.2. In accordance with the law, withdrawal may not be exercised as soon as performance of the Service has started.

10.3. Booking of a return ticket, as well as an itinerary composed of several points of departure and of arrival, are deemed to be a unique service for the application of the present provision.

ARTICLE 11 - USE OF PERSONAL DATA

11.1. Personal data transmitted online by the Client to the Carrier shall be used by the latter to perform the solicited services and to monitor its customers.

11.2. Within a month following the conclusion of his journey, the Carrier will send to the Client a survey about the quality of the Service.

11.3. If the Client did not expressly oppose the use of his personal data gathered during the booking process, the Carrier may use this data to prospect and inform the Client on new similar products or services provided by the Carrier.

11.4. The Client has the right to object, free of charge, by informing the Carrier he does not wish or no longer wishes to receive information on the Carrier's new products and services. This right of objection shall be expressly repeated in each message.

11.5. The Client's personal data shall not be transmitted to any third party, except in accordance with the law (i) to payment card management companies in case of online payment by credit card, and (ii) to public authorities to the extent they consider it necessary.
Personal data is retained for 5 years as from the booking of the Service.

11.6. The Client declares to have acknowledged his right to contact the Carrier in order to have access to his personal data, to amend or to request that they be deleted.

the applicable data protection legislation

ARTICLE 12 - CLAIMS

12.1 Any claim relating to the booking, performance or consequences of the Contract shall be filed by the Client within 3 months as from the date the Contract was or should have been performed.

12.2. Any claim shall be filed by the Client with the Carrier by registered mail with a formal acknowledgement of receipt.

12.3. Without prejudice to compulsory legal provisions, all claims filed after this deadline shall be deemed null and void.

ARTICLE 13 - APPLICABLE LAW AND COMPETENT JURISDICTIONS

13.1. The Contract is governed by the laws of Luxembourg, in particular as to its validity, its interpretation and its performance.

13.2. All disputes, in particular relating to the performance of the Contract, its interpretation or its validity, shall be submitted to the exclusive jurisdiction of the courts of the City of Luxembourg.

ARTICLE 14 - FINAL PROVISIONS

14.1. In the event that one or more provisions contained in these general terms and conditions would be deemed to be partially or completely contrary to the law, only the clause or the part of the clause or provision concerned shall be deemed null and void, without affecting the validity of the remaining provisions, parts of clauses or of the contract as a whole. The clause would then be replaced by a clause which best approximates the original wording used.

14.2. In case of problems of interpretation, the French version of these general terms and conditions shall prevail.

General Terms and Conditions of Sales at Brussels - Charleroi

Headquarter:
FlibTravel International SA
flibco.com
4, Rue Belair
L-4514 Differdange
GRAND DUCHY OF LUXEMBOURG

Tel.: +352 50 55 62 63 10

Managing Director: Stueber Tobias

VAT-Number: LU26140310
RC Luxembourg: B177392

flibco.com Belgium:
SL Belgium SA
Parc Artisanal, 25
B-4671 Barchon

N°TVA: BE0831.920.104
N° Registre du Commerce Belgique: 0831.920.104

Service Center:
Luxembourg: 900 75 700
France: 0970 441 433
Germany: 0180 150 7570
Belgium: 070 211 210
Portugal: +351 261 95 10 10
International: +352 50 55 62 1

Phone charges Info

mo-fr 8.00-18.00 / info@flibco.com / www.flibco.com
FLIBCO.COM: GENERAL TERMS AND CONDITIONS OF SALES AND CARRIAGE ON THE SPECIAL REGULAR TRANSPORT SERVICES LILLE - CHARLEROI AIRPORT - BRUSSELS-SOUTH (ROUND TRIP) AND LUXEMBOURG - ARLON - BASTOGNE - CHARLEROI AIRPORT - BRUSSELS-SOUTH (ROUND TRIP)
ARTICLE 1 - DEFINITIONS

Brussels City Shuttle: trademark under which Flibco.com operates some of the services relating to the operated Routes.

Flibco.com: trademark under which FlibTravel International SA sells tickets in its name and on its behalf.

Client: person who is in possession of a valid ticket for the Service.

Contract: contract of carriage by coach concluded between the Carrier and the Client related to the performance of the Service.

Carrier: Leonard Travel International S.A.

Route(s): special regular services on the following international routes: Lille - Charleroi Airport - Brussels-South (return) and/or Luxembourg - Arlon - Bastogne - Charleroi Airport - Brussels-South (return).

Service: carriage of Clients by coach on the Routes.

ARTICLE 2 - SCOPE

These general terms and conditions of sales and carriage apply to any offer and Contract between the Client and the Carrier on a Route.

ARTICLE 3 - CONTRACT
3.1. GENERAL PROVISIONS

3.1.1. The Contract is concluded between the Carrier and the Client.

3.1.2. The Client is however duly informed that the Carrier expressly reserves the right to operate all or part of the carriage through a subcontractor, which shall be reputable and hold the required licences to operate the carriage. When all or part of the Service is subcontracted, and unless otherwise provided, references to the Carrier under these general terms and conditions also extend to its subcontractors, agents and employees of its subcontractors and agents.

3.1.3. The scope of the Contract is limited to the carriage from the point of departure to the point of arrival as provided on the ticket, to the exclusion of any other service. Any prior or subsequent services of carriage purchased by the Client shall be deemed to be separate and distinct contracts, both in respect of their performance and their compensation.

3.2. OBLIGATIONS OF THE CARRIER

By this Contract, the Carrier shall transport the Client by coach from the point of departure to the point of arrival chosen by the Client, as provided on the ticket. The Carrier shall however be entitled to suspend or cease performance of the carriage in any cases provided by law or by these general terms and conditions.

3.3. OBLIGATIONS OF THE CLIENT

3.3.1. The Client agrees to pay the price of carriage in accordance with the special terms and conditions of the contract.

3.3.2. The Client is informed that the booking of a ticket on the Routes is subject to the possession of a confirmed air ticket of which the point of departure or arrival is Brussels South Charleroi Airport. The Client expressly acknowledges that he is in possession of this air ticket upon the beginning of performance of the Service, at the latest.

ARTICLE 4 - FARES

4.1. The price of carriage depends on the number of days remaining before the date of departure. Consequently, the Client is not entitled to request the application of the same tariff conditions for a subsequent journey or for an additional booking made subsequently.

4.2. Tickets purchased directly at the airport or on the coach are subject to a handling fee of €3 per ticket. Tickets purchased online are not, in principle, subject to handling fees.

Payment coach driver only by bank card.

ARTICLE 5 - TICKETS
5.1. VALIDITY

5.1.1. The ticket materialises the Contract between the Client and the Carrier.

5.1.2. In principle, the confirmation of the booking shall be deemed to be sufficient evidence of the Contract.

5.1.3. Upon boarding, the Client shall produce his electronic booking confirmation, either in print or on his Smartphone. In the event the Client is not able to produce evidence of his booking, he shall purchase a new ticket, from the driver if appropriate, subject to available seats.

Payment coach driver only by bank card.

5.1.4. Tickets are strictly individual and may not be sold or transferred to a third party.

5.1.5. The Client shall not hold the Carrier liable for the loss or deterioration of his ticket.

5.2. BOOKING

5.2.1. Booking becomes effective only after full payment of the ticket, and handling fees if applicable, and receipt of the booking confirmation that shall be considered proof of the contract of carriage.

5.2.2. Booking of tickets can in principle be made (i) online through the www.brusselscityshuttle.com or www.flibco.com websites, (ii) at the sales desk or self-service machines at Brussels South Charleroi Airport (located at bus stop number 5, near the exit of Terminal 4), (iii) on board the caoches, (iv) at a travel agency approved by the Carrier or (v) with resellers/dealers authorised by the Carrier.

5.2.3. Payment for the tickets may be made (i) by Visa or MasterCard for online purchases, (ii) bank card for purchases on board, (iii) in cash, by Visa, MasterCard, V-pay or Maestro for purchases at the sales desks, self-service machines, at travel agencies or with resellers/dealers authorised by the Carrier.

5.3. MODIFICATION

5.3.1. A ticket may not be modified.

5.3.2. Non-utilisation of booked tickets does not provide an entitlement to any reimbursement or exchange.

  • For your way to the airport we offer an additional insurance at a price of 1,99 € (Ticket cancellation, missed flight as well as damage, theft and loss of luggage).
  • For your way from the airport we offer an additional insurance at a price of 0,99 € (Ticket cancellation as well as damage, theft and loss of luggage).

Your corresponding return ticket is also assured with the insurance as long as you do not cancel this ticket.

*See conditions

5.4. PAYMENT

The Client shall pay his ticket at the time of booking. In case of online payment, payment is deemed made when the Carrier is credited with the price of the ticket.

ARTICLE 6 - CONDITIONS OF CARRIAGE

6.1. The point of arrival is provided on the ticket. In the event that the point of arrival is not reachable by coach, for reasons beyond the control of the Carrier (road works, accidents, demonstrations, weather conditions, etc.), the Carrier is entitled to choose another point of arrival, close to the original point. The Clients are not entitled to any compensation or reimbursement of possible costs incurred by such modification of the itinerary.

6.2. The arrival time provided on the Client's ticket is purely indicative. It is calculated based on the average flow of traffic. Events such as congestions, delays, road works, accidents, technical problems, weather conditions, or the behaviour of other Clients can cause delays and are in no way attributable to the Carrier, which shall not be held liable for any compensation of any kind to the Client.

  • For your way to the airport we offer an additional insurance at a price of 1,99 € (Ticket cancellation, missed flight as well as damage, theft and loss of luggage).
  • For your way from the airport we offer an additional insurance at a price of 0,99 € (Ticket cancellation as well as damage, theft and loss of luggage).

Your corresponding return ticket is also assured with the insurance as long as you do not cancel this ticket.

*See conditions

6.3. The Client is responsible for obtaining and possessing the necessary documents (identity card, passport, visa, permission to leave the territory...) in order to accomplish police formalities imposed by the countries of departure, transit and arrival. The Client shall obtain relevant information regarding the formalities to accomplish before purchasing the ticket. In any case, he shall prove his identity, upon boarding, which shall correspond to the one mentioned on the ticket. If the Client refuses to produce evidence of his identity, the Carrier reserves the right to refuse him permission to board, without being held liable for reimbursement of damages of any kind.
In case of disembarkation of the Client for a thorough customs control, the Client shall not leave anything on board.
The Carrier shall assume no liability towards the Client who does not comply with these rules. The Carrier shall in no event be held liable towards the Client for full or partial reimbursement or damages of any kind.

6.4. Children and minors under 16 years old who are not accompanied by a person vested with parental authority are not authorised on board for cross-border journeys.
Minors aged between 16 and 18 years old, who are not accompanied by a person vested with parental authority when they cross a border, may only be carried subject to the conditions that they hold (i) their identity card or passport and (ii) a parental authorisation to leave the territory, duly legalised by the local authority or the police station of their place of residence. The Client shall comply with national, European and international regulations in force in this respect. The Carrier shall not assume any liability towards the Client who does not comply with these requirements. The Carrier shall in no event be held liable for full or partial reimbursement of this Client's ticket or for damages of any kind.

6.5. Animals are not admitted on board.
Assistance dogs accompanying persons with reduced mobility are excluded from this rule provided that the Carrier has been informed of such situation at least 48 hours prior to the original departure time. The assistance dog shall remain under the custody of the Client who is responsible and liable for his dog. The Carrier shall not be held liable for damages incurred by / occurred to the other Clients due to the presence of an assistance dog on board. The Client shall indemnify the Carrier for any damages caused by his assistance dog.

6.6. There are no assigned seats. The Client is not entitled to request assignment of a particular seat. A Client may change seat only with the agreement of the Client occupying the seat. The Client is not allowed to occupy a seat by placing his baggage or any other personal item on it, nor to occupy two or several seats, except if he booked and paid for these additional seats.

6.7. Employees of the Carrier are allowed to refuse permission to board or to disembark any person who is not wearing proper attire, who is inebriated or untidy or, generally, does not comply with the obligations set forth by Article 14 of the Grand-Ducal Regulation of 3 September 1980 aimed at regulating the police and security of regular carriage services of passengers by road (RGD of 03 September 1980 - Mém. n°65 of 01 October 1980, p.1534; available at
http://www.legilux.public.lu/rgl/1980/A/1534/1.pdf.

6.8. It is prohibited to listen to music with loudspeakers during the whole length of the journey. Earphones may be used subject to the condition that the volume be adjusted so as not to disturb the other Clients.

6.9. It is prohibited to consume food that may, in particular by its smell, annoy other Clients or soil the coach.

6.10. The Client shall behave in a manner so as not to disturb the other Clients in order to ensure the quietness of the journey and to ensure that the equipment of the coach is not deteriorated or soiled.

6.11. It is strictly prohibited to smoke on board.

6.12. The Client shall comply with all prohibitions and orders given by the Carrier.

6.13. The Carrier reserves the right to stop the transport and to request disembarkation of a Client who does not comply with the carriage requirements set forth by these general terms and conditions, without any obligation for the Carrier to reimburse or to compensate the Client in any way. The Carrier shall not be held liable for the behaviour of other Clients on board.

ARTICLE 7 - BAGGAGE
7.1. AUTHORISED BAGGAGE

7.1.1. The Service offered by the Carrier includes the right for the Client to carry:

  1. One (1) item of hand baggage in the Client cabin:
    • Maximum size: 40 cm x 32 cm x 14 cm
    • Maximum weight: 10 kg
  2. One (1) item of baggage in the baggage hold:
    • Maximum size: 55 cm x 85 cm x 40 cm
    • Maximum weight: 25 kg

These weight and size limitations do not apply to orthopaedic equipment of Clients with reduced mobility, provided there is enough available space in the baggage hold or in the Client cabin.

7.1.2. The Client may carry additional baggage subject to (i) payment of an additional fee and to (ii) prior notification of such carriage at the time of booking the ticket. However, employees of the Carrier are entitled to refuse additional baggage when there is no more space available in the baggage hold reserved for this purpose. If the Client decides not to travel for this reason, no reimbursement shall be due.

7.2. DANGEROUS AND INADEQUATE BAGGAGE

7.2.1. Baggage may not contain any item that may endanger the coach, the Clients, the Carrier or its employees.

7.2.2. Baggage shall not inconvenience the other Clients by their aspect, smell or size. In such case, the Carrier's employees or agents are entitled to refuse transportation of such baggage. If the Client decides not to travel for this reason, no reimbursement shall be due.

7.2.3. Any ordinary weapon or firearm which is legally authorised (e.g. sporting rifle, collector's item weapon) shall be previously notified to the Carrier. They may be transported only in the baggage hold subject to the prior approval of the Carrier and the possession by the Client of evidence proving he is legally authorised to bear arms.

7.2.4. Items such as bicycles, skis, musical instruments, televisions, screens, or domestic appliances are strictly prohibited. The Carrier shall in no event be held liable for damage incurred by these types of items.

7.2.5. It is prohibited to transport illegal or inflammable products.

7.3. RIGHT OF INSPECTION

7.3.1. For safety reasons, the Client accepts that the Carrier's employees carry out inspections of baggage. If the Client refuses an inspection of baggage, the Carrier reserves the right to refuse him permission to board and/or to load the baggage, without being held liable for reimbursement or damages of any kind towards the Client for such refusal.

7.4. PACKAGING AND LABELLING OF BAGAGGE

7.4.1. The Client is entirely responsible for the packaging of his baggage. All the carried items shall be properly packed in suitcases, bags or other adequate packages capable of being subjected to normal handling. Fragile items shall be adequately packed.

7.4.2. All items shall be labelled with the Client's name, address and phone number.

7.5. CARRIER'S RIGHT OF REFUSAL

7.5.1 The Carrier reserves the right to refuse to load any baggage which does not comply with the above requirements. If the Client decides not to travel for this reason, the Carrier shall not be held liable and the Client is not entitled to reimbursement of his ticket nor to compensation of any kind.

7.6. LOST OR ABANDONED BAGGAGE

7.6.1. The Client is responsible for loading and unloading his baggage from the baggage hold. The Client shall verify before departure that his baggage is in the baggage hold. Upon arrival, the Client shall retrieve all baggage belonging to him.

7.6.2. Upon completion of the carriage, the Client shall ensure that no baggage, object or personal item is left on the coach. If the Client leaves an item or baggage on the coach after arriving at the destination, the Carrier has the right to leave it at the point of arrival if he considers there is a risk to the safety of carriage or if there is insufficient space to load other Clients' baggage.

7.6.3. In any case, the Carrier shall not be obliged to retain the abandoned baggage after 2 months as from the date of arrival at the point of arrival. The Carrier is entitled to charge a storage fee of €1 per piece of baggage per day.
The Carrier will aim to contact the Client to notify him of the forgotten baggage. If the Client cannot be identified or contacted, the Carrier shall not be obliged to undertake further research by any other means in order to identity the owner or to contact him.

7.6.4. If the Client does not claim his baggage within a 2-month period as from the date of arrival at the point of arrival, the Carrier may dispose of the baggage as it deems appropriate.

7.6.5. In the event a Client claims an object or item of baggage left or lost on the coach, the Carrier is entitled to request all necessary proof of ownership of the claimed object. In case of doubt, the Carrier may require consignment of a sum or any other equivalent guarantee from the claimant.

  • For your way to the airport we offer an additional insurance at a price of 1,99 € (Ticket cancellation, missed flight as well as damage, theft and loss of luggage).
  • For your way from the airport we offer an additional insurance at a price of 0,99 € (Ticket cancellation as well as damage, theft and loss of luggage).

Your corresponding return ticket is also assured with the insurance as long as you do not cancel this ticket.

*See conditions

7.7. LOSS OR DETERIORATION OF BAGGAGE

7.7.1. The Carrier may not be held liable in case of theft of baggage.

  • For your way to the airport we offer an additional insurance at a price of 1,99 € (Ticket cancellation, missed flight as well as damage, theft and loss of luggage).
  • For your way from the airport we offer an additional insurance at a price of 0,99 € (Ticket cancellation as well as damage, theft and loss of luggage).

Your corresponding return ticket is also assured with the insurance as long as you do not cancel this ticket.

*See conditions

7.7.2. Except in the event of gross negligence or wilful misconduct attributable to the Carrier, the latter shall in no event be held liable for the loss of or damage to hand baggage and, more generally, for the loss of or damage to all items transported by the Clients on board except in the baggage hold.

7.7.3. Regarding the baggage stored in the baggage hold, the Carrier may only be held liable in case of damage or loss caused by his fault or negligence.

ARTICLE 8 - ACCIDENTS

The Carrier is responsible for damage incurred by Clients caused by accidents which occurred during performance of the Contract, unless the Carrier proves that the accident is due to a foreign cause that may not be attributed to him.

ARTICLE 9 - SCHEDULES, MODIFICATIONS OF SCHEDULES AND DELAYS

9.1. The departure time provided on the ticket is purely indicative as it is calculated based on the average flow of traffic. Except in the event of gross negligence or wilful misconduct, the Carrier may not be held liable for the consequences of delays at departure or arrival. Events such as congestions, delays, road works, accidents, weather conditions, technical problems or the behaviour of other Clients can cause delays and are in no way attributable to the Carrier, who shall not be held liable for any compensation of any kind to the Client.

  • For your way to the airport we offer an additional insurance at a price of 1,99 € (Ticket cancellation, missed flight as well as damage, theft and loss of luggage).
  • For your way from the airport we offer an additional insurance at a price of 0,99 € (Ticket cancellation as well as damage, theft and loss of luggage).

Your corresponding return ticket is also assured with the insurance as long as you do not cancel this ticket.

*See conditions

9.2. The Carrier reserves the right to modify schedules as may be necessary and, in particular, to comply with decisions of the competent authorities.

9.3. Schedule modifications made in good faith by the Carrier after conclusion of the Contract shall not give right to the Client to claim compensation when such modifications delay the departure or arrival time by less than 2 hours compared to the original scheduled times. If the delay exceeds 2 hours compared to the scheduled times, the Client is entitled to cancel the contract of carriage without, however, being entitled to any compensation of any kind from the Carrier.

9.4. Prior to booking, the Client shall consult the departure times and the stopping points agreed to and mentioned on the ticket. Changes of departure times and stopping points may occur after the issuance of the ticket. The Client is requested to consult the www.brusselscityshuttle.com and/or https://www.flibco.com websites in order to be informed of any possible modifications prior to departure.

ARTICLE 10 - WITHDRAWAL

10.1. The Client declares to have acknowledged his right of withdrawal within 7 days as from the date mentioned on the Service booking receipt.

10.2. In accordance with the law, withdrawal may not be exercised as soon as performance of the Service has started.

10.3. Booking of a return ticket, as well as an itinerary composed of several points of departure and of arrival, are deemed to be a unique service for the application of the present provision.

ARTICLE 11 - USE OF PERSONAL DATA

11.1. Personal data transmitted online by the Client to the Carrier shall be used by the latter to perform the solicited services and to monitor its customers.

11.2. Within a month following the conclusion of his journey, the Carrier will send to the Client a survey about the quality of the Service.

11.3. If the Client did not expressly oppose the use of his personal data gathered during the booking process, the Carrier may use this data to prospect and inform the Client on new similar products or services provided by the Carrier.

11.4. The Client has the right to object, free of charge, by informing the Carrier he does not wish or no longer wishes to receive information on the Carrier's new products and services. This right of objection shall be expressly repeated in each message.

11.5. The Client's personal data shall not be transmitted to any third party, except in accordance with the law (i) to payment card management companies in case of online payment by credit card, and (ii) to public authorities to the extent they consider it necessary.
Personal data is retained for 5 years as from the booking of the Service.

11.6. The Client declares to have acknowledged his right to contact the Carrier in order to have access to his personal data, to amend or to request that they be deleted.

the applicable data protection legislation

ARTICLE 12 - CLAIMS

12.1 Any claim relating to the booking, performance or consequences of the Contract shall be filed by the Client within 14 days as from the date the Contract was or should have been performed.

12.2. Any claim shall be filed by the Client with the Carrier by registered mail with a formal acknowledgement of receipt.

12.3. Without prejudice to compulsory legal provisions, all claims filed after this deadline shall be deemed null and void.

ARTICLE 13 - APPLICABLE LAW AND COMPETENT JURISDICTIONS

13.1. The Contract is governed by the laws of Luxembourg, in particular as to its validity, its interpretation and its performance.

13.2. All disputes, in particular relating to the performance of the Contract, its interpretation or its validity, shall be submitted to the exclusive jurisdiction of the courts of the City of Luxembourg.

ARTICLE 14 - FINAL PROVISIONS

14.1. In the event that one or more provisions contained in these general terms and conditions would be deemed to be partially or completely contrary to the law, only the clause or the part of the clause or provision concerned shall be deemed null and void, without affecting the validity of the remaining provisions, parts of clauses or of the contract as a whole. The clause would then be replaced by a clause which best approximates the original wording used.

14.2. In case of problems of interpretation, the French version of these general terms and conditions shall prevail.

DOOR-TO-GATE
BOOKING, SALES AND TRANSPORT CONDITIONS

The Flibco.com transport services marketing website (the "Website") and the Flibco call center (the "Call Center") are managed by FlibTravel International, a public company limited by shares (société anonyme) existing under Luxembourg law, having its registered office at 4, rue Belair, L-4514 DIFFERDANGE, Grand Duchy of Luxembourg, and registered with the Luxembourg Registry of Commerce and Companies (Registre de commerce et des sociétés, Luxembourg), section B under number 177392, Tel:+352 50 55 62 1, email: info@flibco.com (hereinafter "FlibTravel").

Article 1. Scope of application

These General Terms and Conditions ("GTC") apply to all bookings made via the Booking Tools between FlibTravel and Customers (as defined below) for the Door-to-Gate Service (as defined below) (the "Bookings") and to the transport of such Customers as part of the Door-to-Gate Service (the "Transport").

As FlibTravel is not a road passenger transport professional, the Door-to-Gate Service is provided by road passenger transport professionals, partners of FlibTravel (the "Suppliers").

These GTC come into force on the day of their publication on the Website.

The Customer and FlibTravel are collectively referred to as the "Parties" in these GTC.

Certain specific provisions of these GTC apply to individual Customers acting for purposes that do not fall within the scope of their commercial, industrial, craftsman or liberal profession activities. The latter will then be specifically referred to as a "Consumer Customer" and considered as such in these GTC.

1.1. Definitions of the terms

Unless otherwise specified in these GTC, capitalized terms have the meaning given to them in this Article 1.1. The following defined terms include both the singular and plural:

Accompanying Person refers to the person accompanying the PMR Customers, able to prove his or her status as an accompanying person at the time of pick-up, subject to their Booking and the places available in the Vehicle. Only one Accompanying Person is allowed per PMR Customer (as defined below);
Additional Costs refers to all charges that may be added to the Door-to-Gate Service;
Animal refers to the pet or pets (such as cats and dogs and other smaller pets) that are allowed to be transported and that the Customer or Passenger wishes to take with them in the Vehicle as part of the Door-to-Gate Service;
Authorized Baggage refers to the baggage carried by the Customer or Passenger that meets the criteria of Article 3.3.1. of these GTC;
Booking refers to the booking of the Door-to-Gate Service made by the Customer via the Booking Tools;
Booking Tools refers to the Website and the Call Center
Child refers to the child or children under the age of 18 who receive(s) the Transport service in the Vehicle as part of the Door-to-Gate Service;
Customer refers to the contracting partner who makes the payment, whether or not he is a Passenger;
PMR Customer refers to the Customer or Customers with reduced mobility holding an invalidity or disability card or official equivalent issued by the competent authorities;
Desired Arrival Time refers to the time of arrival at the airport requested by the Customer at the time of his Booking;
Desired Departure Time refers to the pick-up time from the airport requested by the Customer at the time of his Booking;
Dog Guide refers to the guide dog for the PMR Customer who is visually impaired or blind;
Door-to-Gate Service means the service and sale of related Transport tickets, concluded via the Booking Tools between FlibTravel and Customers for private or shared Transport services by road "door to gate" of the Customer, to or from an address determined by the Customer, to or from an airport;
Driver refers to the person who actually performs the Transport service, the Service Supplier's agent;
First Email refers to the email sent to the Customer upon confirmation of the Booking with the information detailed in Article 2.1.2. of these GTC;
Flat rate price refers to the flat-rate amount to be paid for the Booking required for its validation;
Geographical Area refers to the geographical area in which the Transport is accepted.
Meeting Point refers to the pick-up address for Passenger Transport;
No-Show refers to the Passenger's failure to arrive at the Meeting Point at the time indicated in the Message;
Passenger refers to the person who receives the Transport service, whether or not he is a Customer;
Personal Information refers to the Customer's surname, first name, postal address, email address and mobile phone number;
Pickup refers to the beginning of the execution of the Door-to-Gate Service;
Prices refers to the total price of the Transport including the Fixed Price and the Additional Charges
Private Door-to-Gate Service refers to the Door-to-Gate Service by a fully privatised Vehicle requested by the Customer at the time of its Booking, regardless of the number of places occupied in the Vehicle;
Reimbursement refers to the refund made by FlibTravel to the Customer in the cases specified in these GTC;
Second Email refers to the second email sent to the Customer with the information detailed in Article 2.1.2. of these GTC;
Shared Door-to-Gate Service refers to the Door-to-Gate Service by a Vehicle whose available seats will, if applicable, be occupied by several Passengers with different Bookings;
Special Baggage means the Customer's or Passenger's Baggage that is not Authorized Baggage. Any Special Baggage must be specially authorized;
Special Requests refers to the requests defined in Article 2.3. of these GTC.
Text Message refers to the text message sent to the Customer's mobile phone before the Takeover;
Trip refers to the total distance driven by the Driver as part of the Door-to-Gate Service;
Valuable Items refers to the object or objects, a list of which is set out in Article 3.5. of these GTCs, carried by the Customer or the Passenger;
Vehicle refers to the Supplier's vehicle used to transport the Passenger as part of the Door-to- Gate Service;

1.2. Legal capacity

By making one or more Bookings, the Customer declares that he/she is at least 18 years old and has full legal capacity to make such a Booking.

The Customer agrees to assume responsibility for all Bookings made on his account, including Bookings made by minors sharing his residence.

1.3. Use of the Website

1.3.1 Authorized price comparison companies may sign a contract with FlibTravel in which FlibTravel authorizes the receipt, processing and publication of prices and schedules of FlibTravel's Door-to-Gate Services.

1.3.2 It is prohibited to use the FlibTravel Website for any non-private or commercial purpose. The use of automatic data retrieval systems from this site for commercial purposes is prohibited. FlibTravel reserves the right to take action in the event of a breach of these provisions.

Article 2. General conditions of Booking and sale

The purpose of the detailed provisions below is to define the terms and conditions for the provision of services and the sale of related Transport tickets, concluded via the Booking Tools between FlibTravel and Customers and relating to one or more Door-to-Gate Services.

In the event that the Customer has made the Booking for one or more Passengers, the Customer shall inform these Passengers of these GTCs, who shall then be bound by the obligations imposed on them under them.

2.1. General Booking Provisions

2.1.1. The Customer makes a Booking request directly via the Booking Tools.

Only addresses included in the Geographic Area may be covered by the Door-to-Gate Service. Addresses outside the Geographical Area will be rejected by the Booking system.

When booking, the Customer provides the departure and arrival addresses of the Trip; his Personal Information and, where applicable, that of other Passengers; chooses between a one-way or return Trip; chooses the Private Door-to-Gate Service or the Shared Door-to-Gate Service and must specify to FlibTravel:

i. the exact address of the Meeting Point;

ii. Desired Departure Time for Door-to-Gate Service from the airport;

iii. Desired Arrival Time for Door-to-Gate Service to the airport;

iv. the number of Passengers who will receive the Transport service;

v. if he wishes to add Special Requests to Transport.

In the event that the Customer makes a Booking for a number of Passengers equal to the number of seats available in the Vehicle, the Booking will automatically be considered as a Private Door- to-Gate Service and the relevant conditions will apply.

No booking within six (6) hours of the Pickup at the Meeting Point and within three (6) hours of the Desired Arrival Time will be accepted by FlibTravel.

It is the Customer's responsibility to allow sufficient time (at least six (6) hours) between the Desired Arrival Time and the flight departure time.

If this period is not sufficient, neither FlibTravel nor the Supplier shall be liable for any damage suffered as a result of the delay at the airport.

2.1.2. Once the payment of the Price has been made in accordance with Article 2.2. of these GTC, a First Email confirming the Booking will be sent to the Customer by FlibTravel with a Booking Number as well as the Meeting Point, the time slot at which the Vehicle will arrive for the Door-to-Gate Service and the estimated time of Transport.

The First Email will also contain a URL link to which the Customer may cancel the Booking in accordance with Article 2.5. of these GTC.

A Second Email will be sent three (3) hours before the Pickup.

The Second Email will contain additional information such as the estimated time of arrival at the Meeting Point, the estimated time of arrival at destination and the model of the Vehicle and the Vehicle registration plate number.

Finally, a Text Message will be sent to the Customer's mobile phone, at the earliest fifteen (15) minutes before the Driver arrives at the Meeting Point with the Driver's telephone number.

2.1.3. The Booking is only concluded when the payment of the Price has been made and the Customer has received the First Email, valid as a Transport ticket.

2.1.4. The subscription to Special Requests and insurance is possible for Special Requests as detailed in Article 2.3. and will be confirmed at the same time as the Booking. Insurance subscriptions for several persons are not registered, so there is no link between the insurance company and the subscriber.

2.1.5. In accordance with the applicable consumer law provisions, the entire Door-to-Gate Service offered by FlibTravel is not subject to the application of the right of withdrawal in respect of distance and off-premises contracts.

Consequently, the Door-to-Gate Services booked via the Booking Tools are exclusively subject to the cancellation conditions detailed in Article 2.5. of these GTC.

2.2. Prices and payment terms

2.2.1. Common provisions

The Customer must pay the Price at the time of Booking. The Price will be considered to have occurred when FlibTravel has been credited with the amount of the Price for the Booking of one or more Door-to-Gate Services.

The Price includes all taxes. For Bookings made via the Call Centre, an email containing the details of the Booking will be sent to the Customer.

For Bookings made via the Website, payments are made online via a secure payment platform using the payment methods offered on the Website.

For Bookings made via the Call Centre, payments are made directly by telephone and credit card only.

No payment can be made directly to the Driver.

2.2.2. Shared Door-to-Gate Service

The Price may vary according to:

i. the number of places reserved by the Customer;

ii. the route of the Trip to be covered;

iii. Special Requests made, if any, by the Customer during the Booking process as specified in Article 2.3. of these GTC;

The Customer may not take advantage of more advantageous pricing conditions from which he would have benefited for a previous Transport.

2.2.3. Private Door-to-Gate Service

A Fixed Price corresponding to a Booking for six (6) people will be due for the Booking, regardless of the number of people covered for the Transport.

In addition to this Fixed Price, there will be additional Fees according to the Takeover and Special Requests made, if any, by the Customer at the time of his Booking.

2.3. Special Requests

2.3.1. Persons with reduced mobility

FlibTravel undertakes to set up the Door-to-Gate Service for the PMR Customer if the Booking is made only by telephone via the Call Centre, at least seventy-two (72) hours in advance at the Meeting Point of its choice.

The person at the Call Center will indicate if the Meeting Point is possible.

In the event of non-validation of the Meeting Point, FlibTravel will propose an alternative Meeting Point to the PMR Customer.

The PMR Customer may be accompanied by his Accompanying Person or Guide Dog at no extra charge. The Accompanying Person must nevertheless make a Booking which will be free of charge.

The PMR Customer may then pay the Price in accordance with Article 2.2. of these GTC.

The Accompanying Person and the Guide Dog will be transported free of charge subject to presentation of an official document issued by the competent authorities justifying his status as an Accompanying Person for people with reduced mobility. The acceptance or refusal of the official title will be discretionary.

The PMR Customer expressly acknowledges and accepts that, in the event that his Accompanying Person does not present such proof to the Driver, at the time of the Takeover, the Driver will inform FlibTravel as soon as possible, who may refuse to take charge of the Accompanying Person or Guide Dog without any right to a refund for the PMR Customer.

2.3.2. Children

When booking, the Customer is required to specify whether one or more Children will make the Trip.

If this information is not given during the Booking, the Driver, at the time of the Takeover, will inform FlibTravel as soon as possible, which may immediately cancel the Booking without any obligation to provide a refund to the Customer.

Vehicles will be equipped by default:

• One (1) category 1 child seat (9 to 18 kg, 12 months to 4 years)

• One (1) category 2/3 child seat (15 to 26 kg, 3.5 years to 10-12 years)

This equipment is made available to the Customer according to availability and against payment of Additional Fees for equipment.

Equipment for babies is not provided (for example, Maxi cosi).

The Customer expressly acknowledges and accepts that specific equipment for infants and Children carried with the Passenger must be provided if the equipment made available for Carriage is not sufficient (e. g. if at least two Children are to be carried in the same seat category).

The Driver reserves the right to refuse to take charge of the Passenger and the Child if the necessary equipment that the Customer is required to bring is missing, and this without any obligation to provide a Refund to the Customer.

FlibTravel reserves the right to refuse the Booking for a Child under the age of sixteen (16) years, if he/she is not accompanied by a person aged at least eighteen (18) years. Beyond the age of sixteen (16), the Child may be transported alone provided that he or she has parental authorization to do so.

2.3.3. Animals

When booking, the Customer is required to specify whether one or more Animals will make the Trip.

In the event that the Customer makes a Booking with Animals, the Booking will automatically be considered a Private Door-to-Gate Service and the related conditions will apply.

The Handling Rate will include the Fixed Price for the Private Door-to-Gate Service as well as Additional Fees per Animal.

If this information is not given during the Booking, the Driver, at the time of the Takeover, will inform FlibTravel as soon as possible, and the latter may immediately cancel the Booking without any obligation to provide a refund to the Customer.

The Customer expressly acknowledges and accepts that an adapted cage and, where applicable, a muzzle for the Transport of the Animal(s) must be provided by him or the Passenger.

During the entire Transport, the Animal must remain in the closed cage and/or keep its muzzle.

2.3.4. Special Baggage Transport

When booking, the Customer is required to specify whether Special Baggage (strollers, golf clubs, surfboards, etc.) must be transported.

Requests for Special Baggage Transport must be expressly accepted by FlibTravel at the time of booking.

In the event that the request for Special Baggage Transport is accepted by FlibTravel, FlibTravel may decide that Special Baggage Transport requires the use of a Private Door-to-Gate Service.

Strollers are considered Special Baggage. To be accepted in the Vehicle by the Driver, the strollers must be foldable.

The Handling Fee will include the Flat Fee and Additional Charges per Special Baggage, except for strollers which will be carried without Additional Charges.

If these requests for Special Baggage Transport are not made at the time of Booking, the Driver, at the time of Taking Charge, will inform FlibTravel as soon as possible, and the latter may immediately cancel the Booking without any obligation to provide a refund to the Customer.

2.4. Entry into a contract

When the Customer makes a Booking, pays the Price and receives the First Email confirming his Booking for the Door-to-Gate Service, a contract is entered into.

The entry into such a contract implies, on the part of the Customer, the unreserved acceptance of these GTCs of which the Customer acknowledges having been informed before the Booking.

2.5. Cancellation and refund terms

2.5.1. It is not possible to modify a Booking for a Door-to-Gate Service.

2.5.2. The Customer has the option to cancel a Booking:

i. Up to twenty-four (24) hours before the execution of the Door-to-Gate Service, entitling the Customer to a full refund of the Price paid;

ii. Up to twelve (12) hours prior to the performance of the Door-to-Gate Service, giving the Customer the right to a Refund of up to fifty percent (50%) of the Price paid;

iii. Within twelve (12) hours prior to the performance of the Door-to-Gate Service, making the Customer eligible for a Refund of up to zero percent (0%) of the Price paid.

In case of cancellation of a Booking, the Customer will receive an email with details of the cancellation and, if applicable, a credit note.

2.5.3. If the Customer wishes to cancel the Booking, he can choose between a credit note or a Refund.

If the Customer chooses a credit note, it will be equal to the amount of the Price paid, sent by email with a validity date and credited to his customer account on the Website.

This refundable credit note will be valid for twelve (12) months and may be used to pay in full or in part the Customer's next Bookings for the Door-to-Gate Service, or requested as a Refund.

If the Customer chooses the Refund, the amount of the Price paid reduced by the processing fee of five (5) euros per Trip, will be refunded to the credit card account indicated by the Customer in his application, and failing that to the credit card used to make the payment.

Article 3. General Conditions of Carriage

3.1. Transport tickets

The transport ticket embodies the contract concluded between the Customer and the Supplier. As a matter of principle, the confirmation of the Booking constitutes sufficient proof of the contract.

The ticket is strictly personal and cannot be sold or transferred to a third party.

The Customer may not hold the Supplier liable for the loss or deterioration of its transport ticket.

3.2. Pick-up

There are no assigned seats in the Vehicle so the Passenger is not entitled to require a particular seat. The Passenger may only consider a change of seat with the agreement of the Passenger who occupies it. The Passenger is also not entitled to occupy a seat by placing Baggage or other personal effects on it or by occupying two or more seats, unless he has reserved and paid for these additional seats in the Vehicle.

3.3. Baggage

The Door-to-Gate Service allows the Customer and Passengers to have Baggage carried in accordance with the procedures detailed below as well as Special Baggage, on the express condition that the Customer or Passenger also participates in the Transport. FlibTravel will not accept the carriage of Baggage without Passengers.

3.3.1. Authorized Baggage

The Door-to-Gate Service offered by FlibTravel includes the right for each Passenger to have transported:

i. One (1) piece of Hand Baggage that the Passenger keeps with him during the Carriage:

◦ Maximum dimension : 35 cm x 20 cm x 20 cm

◦ Maximum weight: 10 kg

ii. Two (2) pieces of Baggage in the trunk of the Vehicle:

◦ Maximum dimension: 55 cm x 85 cm x 40 cm and 55 cm x 40 cm x 20 cm

◦ Maximum weight: 25 kg and 10 kg

The Driver has the right to refuse additional Baggage. If, for this reason, the Passenger decides to cancel the Transport, no Refund will be due and the Price paid will remain the property of FlibTravel.

These dimension and weight limitations do not apply to PMR Customers' orthopaedic and/or medical equipment, within the limits of the space available in the Vehicle trunk.

All rolling Baggage, regardless of its size and weight, must be placed in the trunk of the Vehicle.

3.3.2. Dangerous and/or unsuitable Baggage

Baggage may not contain objects that could endanger Passengers, the Driver, FlibTravel or its staff and/or damage the Vehicle.

Baggage may not be of such a nature as to inconvenience other Passengers by its appearance, smell or size. In such cases, the Driver has the right to refuse such Baggage. If, for this reason, the Passenger decides to cancel the Transport, no Refund will be due and the Price paid will remain the property of FlibTravel.

Objects such as bicycles, skis, musical instruments, televisions, screens or domestic appliances are strictly prohibited. The Supplier shall in no event be liable for any damage to such Baggage.

Any ordinary weapon or authorized firearm (for example: hunting rifle, collector's weapons) must be reported in advance to FlibTravel and the Driver. They may only be transported in the trunk of the Vehicle with the prior consent of FlibTravel and the Supplier and proof of authorization to carry weapons.

It is prohibited to carry on board illegal or flammable products, explosive, radioactive, nauseating or caustic substances.

3.3.3. Packaging and labelling of Baggage

The packaging of Baggage is the entire responsibility of the Customer. All items transported must be properly packed in suitcases, bags or other suitable containers that can withstand normal handling. Fragile objects must be properly packaged.

All Baggage must be identified by a label mentioning the name of the Passenger to whom it belongs, his address and his telephone number.

The Driver reserves the right to refuse any Baggage that does not meet the above conditions. If, for this reason, the Passenger decides to cancel the Transport, no Refund will be due and the Price paid will remain the property of FlibTravel.

3.4. Right of inspection

For security reasons, the Customer expressly agrees that the Driver may inspect the Baggage at the time of pick-up. If the Passenger refuses to inspect the Baggage, the Driver reserves the right to refuse to take charge of the Passenger and/or the Baggage, without such refusal giving rise to any right to a Refund, the Price paid being forfeited to FlibTravel, nor to any claims for damages.

3.5. Valuable Items

Valuable Items such as cash, jewellery, precious metals, keys, glasses (sun and/or reading), electronic devices (laptops, iPads, tablets, MP3 players, mobile phones, cameras), contact lenses, prostheses, medicines, important documents (diplomas, certificates, IDs, passports, driving licences, titles), etc., fragile objects and any object whose new market value exceeds EUR 300 must be carried in Baggage that the Passenger keeps with him during the Carriage and not in Baggage placed in the trunk of the Vehicle, and must be under his supervision.

3.6. Schedules, schedule changes and delays

The pick-up time is indicated in the Second Email to the Customer.

The pick-up time indicated in the Text Message is purely indicative in that it is calculated on the basis of the fluidity of an average traffic flow.

Except in the case of gross negligence or wilful misconduct, the Supplier shall not be liable for the consequences of delays both on departure and arrival. Events such as traffic jams, slowdowns, road work, accidents, weather conditions, technical problems or the behaviour of other Passengers may cause delays and are in no way attributable to the Supplier, who is not liable for any compensation of any kind to the Customer and/or the Passenger.

The Supplier reserves the right to make changes to the timetable if necessary, in particular to allow the implementation of decisions taken by the competent authorities.

Before booking, the Customer of a Shared Door-to-Gate Service will be informed of the estimated departure/arrival time and the pickup/drop-off location. It is possible that changes in departure times and scheduled stops may occur after the ticket has been issued. The Customer is requested to check the Website for any changes before his departure (or the Passenger's departure if he is not the Customer).

In the event that the actual arrival time differs by more than three (3) hours from the Desired Arrival Time indicated in the First Email and the Customer has complied and respected all its obligations under these GTCs, FlibTravel undertakes to refund in full the Price paid for the Door-to-Gate Service.

3.7. Obligations of the Customer / Passenger

Each Passenger is required to arrive at the Meeting Point at least ten (10) minutes before the departure time indicated in the Message. After this time indicated in the Message, the Driver will notify FlibTravel of the Passenger's No-Show and the amount of the Price paid for the Door-to-Gate Service will remain the property of FlibTravel.

The Customer/Passenger is required to adopt the following rules of conduct throughout the Transport:

i. Comply with the rules of the highway code and other applicable road safety provisions, in particular the wearing of seat belts, the prohibition of opening doors during Transport, smoking in the Vehicle, including electronic cigarettes, listening to music by loudspeaker throughout the Transport, eating in the Vehicle or consuming alcoholic beverages, dirtying the Vehicle;

ii. Behave in such a way as not to disturb other Passengers so that the Transport runs smoothly and the Vehicle's equipment is neither damaged nor dirty;

iii. Comply with all instructions issued by the Driver;

The Driver reserves the right to refuse on board the Vehicle any Passenger under the obvious influence of alcohol or drugs. The same applies to Passengers who compromise the safety of other Passengers in the Transport or significantly disrupt their well-being. In this case, Customers may not exercise any right to cancellation, compensation of any kind whatsoever, or Refund, the Price paid remaining the property of FlibTravel.

At the end of the Carriage, the Passenger is responsible for ensuring that no Baggage, Valuable Items or personal effects are left in the Vehicle.

3.8. Modification of the Trip

Modification of the Trip or turning the Vehicle around for a forgotten item is not possible for the Shared Door-to-Gate Service.

For the Private Door-to-Gate Service, the Vehicle can only be turned around if all the conditions listed below are met:

• the request is made within the first ten (10) minutes of the Transport;

• the agreement of all Passengers; and

• FlibTravel's agreement after being informed of the request by the Driver.

The Customer and the Passengers expressly acknowledge and accept that in the event that the Trip is modified in accordance with the rules described above, neither FlibTravel nor the Supplier shall be bound by any guarantee as to the Desired Arrival Time and shall not be liable to any Passenger for failure to arrive then.

3.9. Liability of FlibTravel and the Supplier

The performance of the Transport is the responsibility of the Supplier, in accordance with the national, European and international provisions in force.

If international agreements are applicable to services or if there are legal provisions based on these agreements and providing that damages can only be claimed under certain well-defined or restricted conditions, FlibTravel may rely on these agreements and related legal provisions vis-à- vis the Customer.

Neither FlibTravel nor the Supplier can be held responsible for the behaviour of Passengers during the Transport, this responsibility shall be assumed by the Customer and/or the Passengers themselves.

To the fullest extent permitted by law, FlibTravel's liability is limited or excluded in accordance with the following detailed provisions:

i. Liability is limited to a maximum of:

◦ EUR 1200 (one thousand two hundred euros) per Passenger and per piece of Baggage, in the event of damage to Baggage resulting from an accident involving the Vehicle or a loss of Baggage for the same reason;

◦ EUR 150 (one hundred fifty euros) per piece of Baggage placed in the Vehicle's trunk, in the event of loss or damage to Baggage placed in the Vehicle's trunk; and

◦ EUR 300 (three hundred euros) per Valuable Item, in the event of damage caused to the Valuable Items carried in the Customer's and/or Passenger's Hand Baggage.

ii. Liability is excluded:

◦ in the event of loss of Baggage unrelated to an accident involving the Vehicle, in addition to the mix-up or theft of Baggage;

◦ for present or future damage resulting from the improper organization of the Customer's and/or Passenger's Baggage; and

◦ for damage caused to Valuable Items contained in the Baggage placed in the trunk of the Vehicle.

Compensation for damage to a wheelchair or other mobility or assistive devices must always be at least equal to the replacement value or repair cost of the lost or damaged equipment. In this case, every effort shall be made to replace, at least temporarily, this type of equipment with other equipment having the same technical and functional characteristics as the lost or damaged mobility equipment.

For all other material damage, which is not damage to Baggage resulting from an accident or damage to wheelchairs and other mobility equipment or assistive devices, the amount of compensation is limited to EUR 1,000 (one thousand euros), unless the material damage is based on an intentional act (acte intentionnel) or gross negligence (faute grave).

The Supplier is liable for damage suffered by Passengers as a result of accidents occurring during the Carriage, unless it can prove that the accident is due to an outside cause that cannot be attributed to it.

The limitations and exclusions of liability listed above do not apply to personal injury (death, bodily injury, damage to health) suffered by Passengers, even without fault on the part of the Supplier or in the event of an intentional act or gross negligence on the part of the Supplier and/or FlibTravel.

In the event that Baggage is forgotten in the Vehicle, FlibTravel will attempt to contact the Customer to inform them that the Baggage has been forgotten. If the owner of the Baggage cannot be identified or contacted, neither the Supplier nor FlibTravel is required to search for the identity of the owner or to contact him by other means.

In the event of a Passenger's claim for a Valuable Item, Baggage or other personal effects left or lost in the Vehicle, the Supplier and/or FlibTravel shall have the right to demand any evidence deemed necessary to prove ownership of the claimed item. In case of doubt, the Supplier and/or FlibTravel may require the claimant to deposit a sum or any other equivalent security from the claimant.

In any event, neither the Supplier nor FlibTravel are required to keep the Baggage after the Transport. If they manage to keep it, the Baggage will be stored and handed over to the Customer against proof of identity and payment of storage fees at the rate of EUR 1 (one euro) per piece of Baggage, per day commenced.

If the Customer does not claim the Baggage within two (2) months of the date of his receipt of the Door-to-Gate Service, the Supplier and/or FlibTravel may dispose of the Baggage in any manner they deem appropriate.

3.10. Force majeure

In no event shall FlibTravel, the Supplier and/or the Customer be liable for any damage whatsoever, whether caused by force majeure or by the actions of a third party having the characteristics of force majeure or by any additional difficulties, danger or considerable hindrance resulting from unforeseeable events such as war, acts of war, hostilities, riots or civil war, arrests, confiscations, obstructions by state agencies or other persons, street blockages, quarantine measures as well as strikes not attributable to either Party or the Supplier, exclusion or concerted work stoppage or in the event of obstruction, danger or prevention by a third party.

FlibTravel is entitled to withdraw from the contract before the date of departure of the Transport if extraordinary circumstances, for which it cannot be held responsible, make it impossible to carry out the Door-to-Gate Service. In this case, the Customer is entitled to a refund of the Price paid.

FlibTravel may terminate the contract after departure if the Door-to-Gate Service can no longer be provided due to force majeure or increased difficulties, danger or considerable obstacles resulting from unforeseeable events such as war, acts of war, hostilities, riot or civil war, arrests, confiscations, obstructions by state agencies or other persons, street blockages, quarantine measures as well as strikes not attributable to FlibTravel or the Supplier, exclusion or concerted work stoppage or in the event of obstruction, danger or prevention by the Customer.

In the event of termination due to force majeure, danger or considerable hindrance, FlibTravel is obliged to repatriate the Passenger at his request; the repatriation request is limited to the means of transport agreed in the Booking. Additional costs related to repatriation due to termination due to force majeure shall be borne by the Customer. If FlibTravel terminates the contract, it may claim adequate remuneration for the services already provided or still to be provided under the contract, insofar as the latter are still of interest to the Customer, even after the contract has been terminated.

Article 4. General Provisions

4.1. Protection of personal data

The Customer's and other Passengers’ personal data is processed in accordance with the data protection policy posted on the Website.

4.2. Subsequent amendments

As these GTC may be modified at FlibTravel's discretion, the version applicable to the Customer's or Consumer Customer's Booking is the version in effect on the date of the Booking.

4.3. Partial invalidity

If one or more provisions of these GTC are held to be invalid or declared invalid pursuant to a law, regulation or court decision that has become res judicata, the other provisions shall remain in full force and effect.

4.4. Waiver

Any express or implied waiver by FlibTravel of any provision of these GTC does not in any way imply a waiver of the application of the other provisions.

4.5. Complaints - Mediation - Applicable law and competent courts

4.5.1 For any question or complaint, FlibTravel invites Customers to send their request by priority mail to FlibTravel's customer service at the following address:

info@flibco.com or FlibTravel International, 4, rue Belair, L-4514 Differdange

Any claim relating to the Booking, performance or consequences of the Door-to-Gate Service must be made by the Customer within two (2) months of the date on which the Door-to-Gate Service was or was to be performed.

Any complaint must be submitted by the Customer to FlibTravel by registered mail with acknowledgement of receipt or by email.

Without prejudice to the mandatory provisions of the law, after this period, the Customer shall be precluded from filing a complaint.

4.5.2 The Consumer Customer shall be entitled, for any claim related to a Booking filed in writing within the last twelve (12) months with FlibTravel and which has not resulted in an amicable settlement, to have recourse free of charge to a mediation proceeding in accordance with Article XVI.15 of the French Economic Law Code. FlibTravel will be able to offer a mediation platform to the Consumer Customer without imposing it on him. The Consumer Customer can also go to the European consumer dispute resolution platform by clicking on the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

The Parties remain free at any time to terminate the mediation process.

4.5.3 For any dispute not settled in accordance with the procedure described above or concerning a Customer other than a Consumer Customer, exclusive jurisdiction is granted, unless other required by mandatory legal provisions, to the courts of the Grand Duchy of Luxembourg, notwithstanding multiple defendants and/or warranty claims, even for urgent proceedings or protective proceedings in summary proceedings or by request.

4.5.4 These GTC are subject to Luxembourg law. For any Door-to-Gate Service performed outside Luxembourg territory, the application of the laws of the Grand Duchy of Luxembourg does not preclude mandatory legal provisions, more favorable to the Consumer Customer, which may exist in another Member State of the European Union.