Here are the most frequently asked questions with the corresponding answers. If you should not find an answer to your question, please do not hesitate to fill in our Contact Sheet.

Questions concerning the rates and time-tables

How can I book the most favourable tickets?

Within special offers flibco.com offers on a regular basis low priced tickets. The number of those tickets is limited. The earlier you book, the better is the chance is to get one of those tickets.

Are the tickets also low priced beyond the special offers?

flibco.com is trying to keep the costs as low as possible. This allows us to offer less expensive tickets beyond the special offers. The earlier book, the better is your chance to get one of these tickets.

How many connections does flibco.com offer between Metz-Thionville to Hahn and Luxemburg/Trier to Hahn?

flibco.com offers daily all in all 40 connections between Luxemburg/Trier and Hahn and Hahn and Trier/Luxemburg, 11 connections between Metz-Thionville and Hahn and 8 connections between Hahn and Thionville-Metz, 7 days a week and 364 days per year (not on 25.12.).

How many connections does flibco.com offer between Metz-Thionville to Charleroi and Luxemburg to Charleroi?

flibco.com offers daily all in all 24 connections between Luxemburg and Charleroi and Charleroi and Luxemburg, 11 connections between Metz-Thionville and Charleroi and 8 connections between Charleroi and Thionville-Metz, 7 days a week and 364 days per year (not on 25.12.).

Are there connections for every flight?

Hahn
flibco.com leaves regularly between 02h30 and 21h45 from Luxembourg/Trier to Hahn and between 04h20 and 00h45 from Hahn to Trier/Luxembourg. Connections from Metz-Thionville to Hahn are ensured from 01h40-18h30 and from Hahn to Thionville-Metz between 09h30 and 00h45.

Charleroi
flibco.com leaves regularly between 02h10 and 20h25 from Luxembourg to Charleroi and between 05h35 and 23h50 from Charleroi to Luxembourg. Connections from Metz-Thionville to Charleroi are ensured from 01h40-18h30 and from Charleroi to Thionville-Metz between 09h05 and23h50.

Like this you have a connection for every flight.

Is the flibco.com network of destinations likely to become enlarged?

flibco.com is working on the extension of the network to other destinations. As a subscriber of our Newsletter, you receive the information concerning the extension of our network as well as other interesting special offers.

How much cost a ticket bought from the driver?

The tickets bought on the bus are generally more expensive. Therefore, we recommend you to buy the tickets in advance.

Cost per person, simple trip

Hahn Airport Spacer1x1 Charleroi Airport
Trier 22,- € Spacer1x1 Arlon 27,- €
Luxembourg 27,- € Spacer1x1 Luxembourg 27,- €
Thionville 37,- € Spacer1x1 Thionville 37,- €
Metz 40,- € Spacer1x1 Metz 40,- €


Questions concerning the bus stops

Where are the bus stops?

You can take the flibco bus on the following bus stops:

  • in France
    • Metz: bus stop TIM, 23 av. Foch (in front of the hotel Bleu Marine)
    • Thionville: at the Central Train Station SNCF (in front of the main entrance)
  • in Luxembourg
    • Luxembourg, Central Train Station: the bus stop 1 CFL/RGTR is located next to the train station on your right hand side next to the CFL parking (paying) facing the post
    • P&R Bouillon: the bus stop is located on the bus-parking. When leaving the park house, go to your left on the bus departure platform. The busstop is located 15 m at the end of this platform
    • Kirchberg: the bus stop in Kirchberg is located on the Avenue John F Kennedy near the commercial center Auchan
  • in Germany
    • Trier: in Northern-Trier, at the roundabout ‚Verteilerkreis’, close to the hotel Nell’s Park
    • Hahn: our bus stop is located at n° 11 at the bus station, about 250 metres walking distance from the terminal
  • in Belgium
    • Arlon: on the highway parking E411 Hotel Restaurqant AC

Questions concerning the booking

Where can I book my tickets?

flibco.com offers several ways to book your tickets:

You may either:

  • book your tickets online
  • book your tickets via phone call at our Service-Center from Monday to Friday from 8h30-18h00
    • from Luxembourg: 900 75 700 (€ 0.55/min)
    • from France: 0970 441 433 (€ 0.55/min)
    • from Germany: 0180-1507570 (€ 0.55/min.)
    • from Belgium: 070 211 210 (€ 0.55/min.)
    • from Portugal: +351 261 95 10 10
  • purchase your tickets in one of our ticket agencies in the Grand-Duchy of Luxemburg, in Messancy (B) or in Mont St. Martin (F)
  • purchase your tickets on the bus (only possible if there are still places available)

If you book your tickets via the Service-Center or in any of the ticket agencies, a handling fee of € 5 per reservation per person is to be paid. If you are not paying with your own credit card, a supplement fee of € 15 is requested.

Are there any price reductions for children/seniors/disabled persons?

No, there are no reductions. Every passenger needs to be in possession of a valid ticket to have the right for a seat.

How can I book a ticket for a child under 4 years?

Children under 4 years travel for free. During your booking, while choosing the number of persons, you can select “infant” and we reserve a free seat for your child.

How do I receive the tickets if I book online?

At the end of the booking process, when the payment by credit card has been successfully completed, you receive a confirmation mail which you can print out.

Beside, you always have the possibility to print out your tickets via my flibco.

Up to what date can I book my ticket?

You may book your ticket online, either via our Service-Center or in one of our ticket agencies in the Grand-Duchy of Luxemburg, Messancy (B) or in Mont St. Martin (F) up to one hour before the departure.

If there are still seats available, you may buy your tickets on the bus. For the journey to/from Metz/Thionville, you can book your ticket up to 8 hours in advance. There are no tickets available on the bus!

How can I book a ticket if I do not have a credit card?

To book a ticket on flibco.com online or at our Service-Center, the possession of a valid credit card is a necessary.

If you are not in possession of a credit card, you may purchase your ticket in one of our ticket agencies in the Grand-Duchy of Luxemburg, in Messancy (B) or in Mont St. Martin (F) or on the bus (only Luxembourg-Hahn or Hahn-Luxembourg if there are still seats available on the bus).

What's the price of a ticket bought on the bus?

The driver can only sell one-way tickets.

Cost per person

Hahn Airport Spacer1x1 Charleroi Airport
Trier 22,- € Spacer1x1 Arlon 27,- €
Luxembourg 27,- € Spacer1x1 Luxembourg 27,- €
Thionville 37,- € Spacer1x1 Thionville 37,- €
Metz 40,- € Spacer1x1 Metz 40,- €

How to calculate which bus to take?

We suggest being at the airport at least 2 hours before scheduled take-off in order not to miss your flight. You can always be blocked in a traffic jam or by road works which might cause unnecessary delays. The 'check-in' counters close strictly 40 minutes before scheduled take-off and do not accept any exceptions.

How much time do I need to calculate for 'check-in'/'check-out'?

You need to calculate enough time in order not encounter yourself in front of a closed counter. Counters close strictly 40 minutes before scheduled take-off.

For your 'check-out' you need to count at least 30 minutes. If the plane is full, you need to wait longer for your luggage.

How to book a group as of 10 persons?

You can book a group as of 10 persons if sending us either an email at info@flibco.com or a fax to +352 23 626 469. We will establish you a non binding offer which you can confirm and we'll then reserve the tickets for you.

How to reach flibco.com?

You can fill out our contact form, send us an email to info@flibco.com, call our service-center or send us a fax to +352 23 626 469.


Questions concerning the payment

What are the payment possibilities if making an online booking?

On flibco.com, tickets can only be purchased online via payment by credit card.

How does the payment via credit card take place?

At the end of the booking process a new window is opened by a click on the “CETREL” button, and you are transferred directly, via a secure connection, to the center for electronic transfers CETREL.

Here you may check your transaction number as well as the amount to pay, before you choose a type of credit card (Visa or Mastercard).

After the choice of the type of card, the front and back side of the credit card are shown on screen.

In the illustration of the front you may enter your credit card number as well as the expiration date of your credit card.

In order to process payments with Visa or Mastercard credit cards, an additional element is needed: the CVV2 or CVC2 security code. This 3 digit code can be found on the reverse side of your credit card.

Please enter this number in the illustration of the reverse side.

The payment is made by a click on the button „Process“. You receive a message telling you whether the payment was successful or not.

Visa Mastercard

Are my credit cards protected?

The transaction of payment is made via a direct and protected communication with the «center for electronic transfers» CETREL.

Your credit cards details are neither consulted, nor saved by flibco.com.

Why is the payment of tickets not working?

If you have problems with the online payment of tickets, the following possibilities might be the cause:

  • your fire-wall et your pop-up blockers are still active
  • your card is not accepted for online purchases or your bank does not accept this payment (attention: non European MasterCards are not accepted by the system)
  • if you are trying to make the reservation from a PC at work, please check with the computer responsible if this procedure is tolerated by the company

Please try to book by using another credit card and/or from another PC. You shouldn’t encounter any further problems.


Questions concerning the GCC

What can I do if I have forgotten or lost my ticket?

Without a valid ticket you cannot attend the journey! If your ticket has been booked online, you may print it out again via my flibco.

What can I do if I have missed the bus?

Tickets which have not been used loose their validity and are not refunded. If there are enough places on the next bus, you can take it without any problems.

May I cancel my ticket?

You may cancel your ticket online up to 6 hours before scheduled departure. You need to log-in with your email address and password and click on ‘my flibco’ where you can simply cancel the required ticket/s. The value of the ticket will be credited to your personal account and automatically deducted on your next reservation.

May I book for another date?

You can change your ticket online up to 6 hours before scheduled departure. You need to log-in with your email address and password and click on ‘my flibco’ where you can simply cancel the required ticket/s. The value of the ticket will be credited to your personal account and automatically deducted on your next reservation which you can make directly after the cancellation with the required changes.

How many luggage can I take?

You may carry one trunk or suitcase and one carry-on bag. Since 01.11.2007 every luggage and handbag needs to carry a label indicating your name and full address. This allows us to contact you easier in case of confusion or if you forget your luggage in the bus.

Report of loss baggage

Please fill out the form here underneath in case of a lost object. Please find here our form in pdf format for download.

Are animals permitted on the bus?

Animals are not permitted. Exception: guide dogs.

Please send us an email to info @ flibco.com or a fax to +352 23 626 469 with the following information:

  • name & ticket number of the passenger
  • size and type of dog together with certificates

To whom can I address a complaint?

Please use our ‘reclamation form’ which you can download in format .pdf here. Please respect our reclamation deadline. Due to organisational reasons we can unfortunately not accept any reclamation filed in after the deadline.

How much time do you need to reply a mail?

We always try to answer all your questions and suggestions as soon as possible.